Aumik Reshamwala
Kitchener,Canada
Summary
Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
On Route
Cambridge, Canada
11.2023 - Current
- Company Overview: Cambridge-South
- Stock day-to-day inventory, including expiry checks on existing products
- Provide timely and courteous customer service
- Manage all transactions at the cash register
- Operate the lottery ticket machine
- Maintain a clean and organized store environment
- Cambridge-South
Customer service representative
HDFC Bank
01.2019 - 01.2022
- Company Overview: Gujarat, INDIA
- Proactively called and followed up with the client leads assigned by the company to offer and schedule virtual meetings, enabling efficient time management and professional experience for clients
- Used effective communication and organizational skills to establish positive relationships, building a foundation of productive discussions
- Presented creative, need-based benefit program presentations that outlined key features and advantages for clients, thereby driving engagement in enrollment
- Built and fostered long-term relationships with clients by understanding their goals and challenges, offering customized solutions, and providing continuous support
- Partnered closely with management to define clear, measurable objectives aligned with organizational priorities and targets
- Demonstrated a results-oriented approach by implementing strategic initiatives, problem-solving effectively, and meeting or exceeding goals through dedication and consistent effort
- Gujarat, INDIA
Education
Project Management -
Conestoga College
Kitchener02.2025
Global Business Management -
Conestoga College
Kitchener01.2024
Bachelor of Business Administration - Web Development and Event Management
SDJ. International College
01.2023
Skills
- Client relationship building
- Customer service excellence
- Multi-Tasking
- Banking operations support
- Administrative support
- Adaptability in a fast-paced environment
- Relationship building
- Financial Transaction Management
- Proficient in MS Office
- Familiarity with digital banking tools and services
Certification And Internship
- Head of Global Content, Learning, LinkedIn for Learning - LMSAFP account
- Summer Internship, SEPSON TEXTILE MACHINES, India
References
Rutav Kothari, Financial Services Representative, easyfinancial Services, https://www.linkedin.com/in/rutavkothari
Timeline
Customer Service Representative
On Route
11.2023 - Current
Customer service representative
HDFC Bank
01.2019 - 01.2022
Project Management -
Conestoga College
Global Business Management -
Conestoga College
Bachelor of Business Administration - Web Development and Event Management
SDJ. International College
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