Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aum Patel

Kitchener,ON

Summary

Results-driven Desktop Support Engineer at MyKarsol Technologies, adept at diagnosing and resolving complex hardware and software issues. Proven expertise in network troubleshooting and exceptional customer service skills, ensuring seamless operations and enhanced user satisfaction. Known for improving system performance, enhancing productivity via system optimization and fostering positive user experiences. Experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Committed to delivering effective solutions and fostering team collaboration in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Desktop Support Engineer

MyKarsol Technologies
Vadodara, Gujarat, India
01.2023 - 11.2023
  • Diagnosed and resolved hardware and software issues efficiently.
  • Resolved network connectivity issues for local area networks and wide area networks.
  • Interacted with vendors regarding purchase orders, invoice payments.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.

Education

Ontario Graduate Certificate - Web Development

Conestoga College
Kitchener, ON
04-2025

Bachelor's Degree - Computer Science

Gujarat Technological University
Ahmedabad, Gujarat, India
05-2023

Skills

  • Web development
  • JavaScript programming
  • Network troubleshooting
  • Database management
  • User interface design
  • Customer service
  • Technical documentation
  • Problem solving
  • Team collaboration
  • Hardware installation
  • Operating systems
  • Active Directory management
  • Network connectivity
  • End user support

Timeline

Desktop Support Engineer

MyKarsol Technologies
01.2023 - 11.2023

Ontario Graduate Certificate - Web Development

Conestoga College

Bachelor's Degree - Computer Science

Gujarat Technological University
Aum Patel