Results-driven Desktop Support Engineer at MyKarsol Technologies, adept at diagnosing and resolving complex hardware and software issues. Proven expertise in network troubleshooting and exceptional customer service skills, ensuring seamless operations and enhanced user satisfaction. Known for improving system performance, enhancing productivity via system optimization and fostering positive user experiences. Experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Committed to delivering effective solutions and fostering team collaboration in fast-paced environments.