Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aum Gohil

Winnipeg,MANITOBA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 2 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

4
4
years of professional experience

Work History

Operations Analyst

Bison Transport
06.2023 - Current
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
  • Experience working with the public in a front-line customer service-oriented environment (e.g. serving the public in person).
  • Experience using Microsoft Office software applications (Word, Excel, Outlook, Access) or equivalent software applications.
  • Experience performing clerical and administrative duties in an office environment including data entry, preparing specialized or highly complex documents processing detailed documentation, and manual and electronic file maintenance.
  • Excellent organizational and time management skills with the ability to handle multiple tasks in high-pressure situations and competing priorities while meeting strict deadlines.
  • Managing approximately 35-40 calls and around 95 plus emails per day from customers.

Customer Service Manager

Walmart
09.2021 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Created customer support strategy to increase customer retention.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.

Cashier Supervisor

TTOYS
05.2020 - 06.2021
  • Managing and coaching 3 junior staff in the Accessories department.
  • Increased sales in the Accessories department by 28%.
  • Trained 5 new members into full-time cashiers from the junior level.
  • Consistently deal with customer requests and issues, helping the store achieve the highest customer
    satisfaction rate in the region.
  • Cooperate with the regional manager to champion regional promotions in store.

Education

BBA - Business Administration

University of Winnipeg
Winnipeg, MB
12.2024

Skills

  • Continuous Improvements
  • Issue Resolution
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Managing Operations and Efficiency
  • Time Management
  • Scheduling and Coordinating
  • Handling Escalations
  • Positive and Constructive Feedback
  • Verbal and Written Communication
  • One Call Resolution
  • Administration and Reporting
  • Leading Team Meetings
  • Workflow Management
  • Work Prioritization
  • Cash Register Operations
  • Financial Transactions
  • New Hire Training
  • Customer Experience Management
  • Leadership
  • Employee Coaching and Mentoring
  • Microsoft Excel
  • Employee Scheduling
  • High Customer Service Standards Adherence
  • Customer Relations
  • Interdepartmental Collaboration
  • Ordering stocks

Timeline

Operations Analyst

Bison Transport
06.2023 - Current

Customer Service Manager

Walmart
09.2021 - Current

Cashier Supervisor

TTOYS
05.2020 - 06.2021

BBA - Business Administration

University of Winnipeg

Similar Profiles

CREATE PROFILE
Aum Gohil