Summary
Overview
Work History
Education
Skills
Languages
Interests
Hobbies
Timeline
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Auli Aine Plagata

Outbound Sales Specialist
Toronto,ON

Summary

Service-oriented Sales Specialist with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Outbound Sales Specialist

Wireless DNA
12.2023 - Current
  • Pitched products and services to potential customers, securing new contracts and sales opportunities.
  • Developed extensive knowledge of products and services to better assist customers.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Sales Associate

Dollarama
09.2023 - 12.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Customer Service Specialist

Rcbc
01.2014 - 01.2020
  • Processed customer transactions promptly, minimizing wait times.
  • Increased new account activations by 20%.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

Bachelor of Science - Advertising

Central Philippine University
Iloilo City, Philippines
04.2010

Diploma - Early Childhood Education

West Visayas State University
Iloilo City, Philiippines
04.2016

Skills

  • Customer Relationship Building
  • Cold-calling
  • Sales Reporting
  • Pipeline Management
  • Outbound Sales
  • Performance Tracking
  • Closing Techniques
  • Competitor Analysis

Languages

English
Full Professional
Tagalog
Native or Bilingual

Interests

  • Travel, Culture and Food Tourism
  • Arts, Music and Fashion
  • Volunteering

Hobbies

Watching films, walking and reading.


Timeline

Outbound Sales Specialist

Wireless DNA
12.2023 - Current

Sales Associate

Dollarama
09.2023 - 12.2023

Customer Service Specialist

Rcbc
01.2014 - 01.2020

Bachelor of Science - Advertising

Central Philippine University

Diploma - Early Childhood Education

West Visayas State University
Auli Aine PlagataOutbound Sales Specialist