Aukshay Mahadev
Kitimat,BC
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Reliable Store Supervisor with 2 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Store Supervisor
CIrcle K
03.2022 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Answered questions about store policies and addressed customer concerns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Trained newly hired sales team in upselling techniques.
Slot Attendant
Chances Terrace
08.2021 - 02.2022
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Troubleshot machine malfunctions and diagnosed root causes.
- Audited money drawers and hand or machine-counted large cash values.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Repaired problems and maintained machines in good working order.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Food Counter Attendant
Domino's Pizza
02.2021 - 02.2022
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Relayed information about menu selections and featured products.
- Established rapport with customers by providing friendly and attentive service.
- Processed payments for orders and provided customers with change.
- Demonstrated knowledge and applied proper food handling standards.
Sales Associate
7-Eleven
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Content Moderator
Majorel Canada, inc
07.2020 - 09.2020
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
Sales Executive
Greycaps India Pvt.Ltd
08.2018 - 03.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
EThinkroot IT Services Pvt.Ltd
07.2016 - 11.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
Education
Post Graduation diploma - Process Quality Engineering
Conestoga
Kitchener, ONBachelor of Business Management - Business Management
Alliance University
Bengaluru, KarnatakaSkills
- English Comprehension and Effective Communication
- Lean Six sigma -5s implementation
- Good grasping, ability to rapidly assimilate new concepts, technologies and keen to perform continually for self- growth
- Computer Proficiency- Advanced MS Excel, MINI-TAB, Power Point etc
- Competitor Monitoring
- Merchandising Trends
- Report Generation
- Promotional Events
- Departmental Procedures
- Financial Approvals
- Sales Promotion
- Staff Coaching and Training
Timeline
Store Supervisor
CIrcle K
03.2022 - Current
Slot Attendant
Chances Terrace
08.2021 - 02.2022
Sales Associate
7-Eleven
05.2021 - 09.2021
Food Counter Attendant
Domino's Pizza
02.2021 - 02.2022
Content Moderator
Majorel Canada, inc
07.2020 - 09.2020
Sales Executive
Greycaps India Pvt.Ltd
08.2018 - 03.2019
EThinkroot IT Services Pvt.Ltd
07.2016 - 11.2016
Post Graduation diploma - Process Quality Engineering
Conestoga
Bachelor of Business Management - Business Management
Alliance University
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