Aujanae Miles
Windsor,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teppermans
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
Team Member
Tim Hortons
06.2021 - 03.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Documented orders accurately to track sales and properly bill guests.
Education
High School Diploma -
Walkerville Collegiate Institute
Windsor, ON06.2022
Skills
- Data Entry
- Paperwork Processing
- Filing
- Professional multi-line phone talent
- Credit adjustments
- Conflict Resolution
- Financial product knowledge
- Money handling abilities
- Service Upselling
- Teamwork and Collaboration
Timeline
Customer Service Representative
Teppermans
02.2023 - Current
Team Member
Tim Hortons
06.2021 - 03.2023
High School Diploma -
Walkerville Collegiate Institute
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