AUGUSTINE LOGAN STANISLAUS
SCARBROUGH,ON
Summary
Proven leader in operations management, adept in problem-solving and decision-making, significantly enhanced performance outcomes at SWORD SECURITY. Skilled in MS Office, with a track record of developing strategies that drive customer satisfaction and employee accountability. Demonstrates exceptional analytical abilities and a results-driven approach, ensuring operational excellence and strategic success.
Overview
18
18
years of professional experience
Work History
Operations Manager
SWORD SECURITY
05.2013 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Demonstrated ability to work effectively in a team environment.
- Sound judgement supported by well-developed analytical, problem solving and decision making skills.
- Communicated with event organizers, local authorities and other stakeholders to guarantee that all parties are calibrating positively.
- Overseeing Scheduling, hiring, payroll and trainig for over 350 employees.
- Manage conflict and resolved issues with public using proven deescalation approrach.
- Responsible for supervision of security teams between 5-200 staff at large events. Such as Toronto Raptors parade, TIFF, Tennis Canada, Grey Cup, Panda Games, Maple Leaf/Raptors tailgate parties, Canada's 150 celebration at Civic center and The Pan Am games.
- Conduct regular inspections of staff ensuring that company protocols were being met.
- Solid organizational, administrative and repost writing skills
- Developed and maintained relationships with key clients. Such as, MLSE, City of Mississauga and Hamilton addressing requirements, goals, and related security and crowd safety for events.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamics of the crowd at each event.
- Comprehensive Knowledge of security and Trespass to Property Act, Mental Health Act, Liquor License Act, Human Rights Code, and Controlled Drug and Substances Act.
Security Manager
Securica Security
10.2011 - Current
- Kept team compliant with security protocols and appearance standards.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
- Excellent communication skills including tact and diplomacy when dealing with issues of a sensitive matter.
- Strong analytical skills coupled with an effective problem solving approach that help for a positive solutions in high stress situations.
- Strong working knowledge of the duty to accommodate persons with disabilities (Ontario Human Rights Legislation)
- Investigated incidents and wrote reports.
- Developed improved training methods with focus on public safety and officer awareness.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe of the public attending the Event.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Oversaw the creation of an incident reporting system that streamlined internal communication regarding potential threats or vulnerabilities.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Organized successful large-scale events , coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Responded swiftly to security incidents and effectively resolved all issues from a Service standpoint.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Manager
Footlocker Retail
06.2006 - 02.2010
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved weekly forecast goals by using a consistent proactive approach to day to day tasks.
- Built high-performing teams through effective recruitment, listening to the staff feedback and customizing my training/coaching per individual members of the team.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Understanding community demographics to identifying products that would have more impact to our customers.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
No Degree - Operations Management
Centennial College of Applied Arts And Technology
Scarborough, ON06.2005
Skills
- Problem-Solving
- MS Office
- Operations Management
- Decision-Making
Timeline
Operations Manager
SWORD SECURITY
05.2013 - Current
Security Manager
Securica Security
10.2011 - Current
Manager
Footlocker Retail
06.2006 - 02.2010
No Degree - Operations Management
Centennial College of Applied Arts And Technology
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