Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Augustine Braima

Augustine Braima

Calgary,AB

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

7
7
years of professional experience

Work History

Manager

Joey Restaurant Group
Calgary, Vancouver, AB, BC
07.2016 - 10.2022
  • Managed the hiring, onboarding, training, and orienting of 30+ employees to maintain a positive and successful workforce that consistently achieved a rate of over 70% customer satisfaction
  • Directed all administrative functions, including performance assessment, team development, quality and cost control, negotiation with vendors, purchasing, and inventory
  • Identified new ways to boost impact and increase revenue goals, which resulted in improved client engagement, generation, and performance forecasting
  • Created capture tactics for sales targets that aligned with the practice area's objectives and the business model
  • Acted as primary point-of-contact for senior leaders and associates, applying continuous improvement strategies to reporting and collaboration, which led to stronger professional relationships and enhanced team collaboration
  • Compiled monthly, quarterly, and annual statements and reported expenses, activities, results, market position, and projections accurately and promptly
  • Invited to lead the management and training for opening a new store location in Vancouver, British Columbia, and selected to participate in an exclusive executive training program in Washington DC, USA.

Assistant Sales and Marketing Manager

Green We’Gahta Moving Services Inc
Calgary, AB
09.2021 - 04.2022
  • Served as the primary driver for sales growth across channels, leading a team of 10+ sales and marketing agents to build successful client relationships and increased business development by 10% in one year
  • Developed innovative sales strategies and marketing campaigns through targeted ads, promotional events, and search engine optimization with a proven record of increasing online engagement, new client procurement, and client retention by 15%
  • Excelled at creating solid partnerships with internal and external stakeholders and successfully built a network of over 60 clients, associates, and potential customers in the first year
  • Generated account reports, and managed sales reports, inventory logs, and invoices using various software, including SaaS, Oracle, and SQL.

Assistant Security Manager

Eden Nightclub
Calgary, AB
07.2016 - 08.2019
  • Observed and interacted with staff and guests to ensure safety and compliance with venue policies and governmental laws
  • Assisted in managing the scheduling and job responsibilities of 15+ security team members
  • Modified workplace procedures and safety measures to prevent accidents, increase efficiency and provide guests with an enhanced experience
  • Used communication, active listening, and mediation skills to de-escalate situations, resolve conflicts between guests, and collaborate with law enforcement and health professionals when needed
  • Upheld a professional, friendly, and positive demeanour to maximize staff, customer experience, and safety.

Sales and Service Specialist

Vivint
Calgary, AB
05.2015 - 06.2016
  • Created marketing strategies, brand awareness, and sales pipelines to successfully generate sales of two to four service packages per day, boosting yearly revenue by 20%
  • Provided user education on company products and services to over ten customers per day, using a consultative approach to demonstrate product features and benefits and upsell added services
  • Assisted with installation and troubleshooting and resolved over 20 service requests per week
  • Used communication, active listening, and mediation skills to de-escalate situations, resolve conflicts between guests, and collaborate with law enforcement and health professionals when needed
  • Upheld a professional, friendly, and positive demeanour to maximize staff, customer experience, and safety
  • Additional Experience
  • Taking Strides (Non-Profit) | Volunteer
  • Volunteered with children aged 6-12 years and coordinated special activities to help develop cognitive and motor skills and encourage self-reliance by building meaningful and impactful relationships.

Education

Bachelor of Business Administration - Management & Marketing

Mount Royal University

Skills

  • Client Engagement, Customer Experience, Sales Leadership, Product Demonstration, User Guidance, Client
  • Engagement, Data Analysis, Project Management, Strategic Planning, Budgeting and Cost Control, Supply
  • Ordering, Recordkeeping, and Documentation, Staff Scheduling and Calendar Management, Relationship
  • Building, Staff Supervision and Coordination, Team Collaboration, Vendor and Stakeholder Relationships, Hiring,
  • Training and Development, Cost Control and Budgeting, Standards Compliance, Team Leadership, Quality
  • Control, Quality Assurance, and Oversight, Policy Enforcement, Continuous Improvement, Handling Escalations,
  • Conflict Resolution Techniques, Time Management, Problem-Solving, Performance Evaluations
  • Technical Skills
  • Data Management Software:
  • SPSS, Oracle
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams
  • Adobe Creative Suite: Adobe Acrobat, Adobe Premiere Pro, InDesign
  • Communication Platforms: Calendly, Slack
  • Video Communication Tools: Google Meet, Zoom

Languages

  • English (Fluent)

Timeline

Assistant Sales and Marketing Manager

Green We’Gahta Moving Services Inc
09.2021 - 04.2022

Manager

Joey Restaurant Group
07.2016 - 10.2022

Assistant Security Manager

Eden Nightclub
07.2016 - 08.2019

Sales and Service Specialist

Vivint
05.2015 - 06.2016

Bachelor of Business Administration - Management & Marketing

Mount Royal University

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Augustine Braima