Augustina Sangmor
North York,Canada
Summary
Customer-focused professional with over 2 years of experience in retail and hospitality, delivering exceptional service in high-pressure environments. Proficient in client relations, front desk operations, and conflict resolution, with a proven ability to manage escalated customer support issues effectively. Bilingual in English and Mandarin, demonstrating strong computer skills and a commitment to teamwork and continuous improvement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative & Receptionist
Honey Shop
Vaughan, Canada
01.2024 - 08.2024
- Enhanced customer loyalty by providing friendly and attentive service.
- Managed front desk operations, ensuring accurate payment processing and record-keeping.
- Addressed customer issues swiftly to improve satisfaction rates.
- Leveraged Microsoft Office for comprehensive reporting and supported marketing activities.
Sales Associate — Customer Service
H&M
Beijing, China
03.2022 - 05.2023
- Achieved personal sales targets through proactive customer engagement and relationship building.
- Delivered exceptional service, leading to recognition for outstanding performance.
- Assisted customers with product selection, ensuring informed purchasing decisions.
- Supported merchandising strategies to enhance store appearance and product visibility.
Education
Master’s Degree - Biotechnology
Northeastern University
Toronto, Canada01-2025
Bachelor of Science - Pharmacy
Zhengzhou University
Zhengzhou, China06.2023
Skills
- Customer service excellence
- Front desk management
- Conflict resolution
- Sales support
- Cash handling
- Microsoft Office Suite
- Fast typing
- Time management
- Communication skills
- Pressure management
- Multicultural collaboration
Languages
- English, Fluent
- Mandarin, Proficient
Professional Traits
- Approachable and Empathetic
- Solution-Oriented
- Detail-Oriented
- Tech-Savvy and Quick Learner
Timeline
Customer Service Representative & Receptionist
Honey Shop
01.2024 - 08.2024
Sales Associate — Customer Service
H&M
03.2022 - 05.2023
Master’s Degree - Biotechnology
Northeastern University
Bachelor of Science - Pharmacy
Zhengzhou University
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