Augustina Awisi
Hamilton,ON
Summary
A lady who is very reliable, creative, detailed, open minded, quick learner, confident, and a team player. Have excellent communications skills which enabled me to build strong relationship with both customers and colleagues. I have the ability to motivate other team members. Devoted to giving every customer a positive and memorable experience
Overview
11
11
years of professional experience
Work History
Branch Banking Relationship Officer
Yaa Asantewaa Rural Bank
Kumasi, Ashanti Region
04.2021 - 06.2024
- Identified opportunities to improve customer service processes and procedures
- Provided support during onboarding process for new customers as well as existing ones
- Ensure branch targets are met on time in both numbers and value
- Conducted regular reviews of existing client relationships to ensure the highest level of service was provided
- Preparing monthly reports
- Provided good advisory to clients
- Maintained up-to-date knowledge of bank policies and procedures.
Customer Service Representative
MTN GHANA
ACCRA, Greater Accra
09.2019 - 02.2021
- Developed strong relationships with customers by providing personalized assistance and support
- Provided excellent customer service to resolve customer complaints in a timely manner
- Identified opportunities for upselling additional products or services based on customer needs
- Conducted regular follow-up calls with customers after resolving their issues
- Gathered customer feedback through surveys and used the data to improve customer service
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative Intern
ECOBANK
KUMASI
06.2018 - 09.2018
- Developed strong relationships with customers by providing personalized assistance and support
- Provided excellent customer service by assisting walk-in customers with their needs
- Assisted in record keeping at the branch.
Intern
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
KUMASI, GHANA
06.2016 - 10.2016
- Maintained accurate records of all activities performed throughout internship period
- Helped maintain applicant tracking systems and recruiting metrics
- Assisted with event planning, support and execution of virtual and in-person engagements
- Assisted in field registrations
- Assisted in all other related departmental activities.
Intern
SCANCOM LTD (MTN GHANA)
KUMASI, Ashanti Region
02.2014 - 08.2014
- Device sales and registration
- Assisted in activations of festivals and events
- Identified needs of customers promptly and efficiently
- Visiting of institutions such as police stations, churches, schools, offices, markets etc
- To educate them on products and services.
Kitchen Assistant
Ohemaa Mercy Catering Services
Kumasi
01.2013 - 10.2013
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted with cleaning and sanitizing dishes and utensils.
- Consistently keeping adequate supplies on hand for expected customer loads.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
- Cleaned and maintained work area neatness.
- Assisted in setting up and breaking down kitchen stations.
Education
Bachelor Of Arts - Sociology
Kwame Nkrumah University of Science And Technology
06.2019
Business
Effiduasi Senior High/Commercial School
05.2013
Skills
- Attentive to details and good observation
- Results oriented person
- Good communication skills
- Adaptability and Flexibility
- Time management abilities
- Adaptability
Timeline
Branch Banking Relationship Officer
Yaa Asantewaa Rural Bank
04.2021 - 06.2024
Customer Service Representative
MTN GHANA
09.2019 - 02.2021
Customer Service Representative Intern
ECOBANK
06.2018 - 09.2018
Intern
SOCIAL SECURITY AND NATIONAL INSURANCE TRUST
06.2016 - 10.2016
Intern
SCANCOM LTD (MTN GHANA)
02.2014 - 08.2014
Kitchen Assistant
Ohemaa Mercy Catering Services
01.2013 - 10.2013
Bachelor Of Arts - Sociology
Kwame Nkrumah University of Science And Technology
Business
Effiduasi Senior High/Commercial School