Augusta Agbasoga
Kitchener,ON
Summary
Accomplished Front Desk Supervisor and Concierge with a proven track record at Golden Tulip Hotel, enhancing customer satisfaction and streamlining operations. Expert in customer service management and cash handling, I excel in problem-solving and time management, significantly improving guest experiences and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Golden Tulip Hotel
03.2017 - 12.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Stored guest valuables in safe and individual boxes for security.
Concierge
Bougainvillea Hotel
02.2012 - 01.2016
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Post Graduate Diploma - Global Hospitality Management ( In View )
Conestoga College
Kitchener, Canada12.2024
Post Graduate Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Bachelor of Science - Accounting
University of Nigeria
Enugu Campus01.1999
Skills
- Problem-solving skills
- Time Management
- Customer Service Management
- Cash Handling
- Good Communication Skills
Languages
English
Full Professional
Certification
Workplace Hazardous Materials Information System (WHIMIS) 2024 Basic Food Handling Certification 2024
Smart Serve 2024
Timeline
Front Desk Supervisor
Golden Tulip Hotel
03.2017 - 12.2021
Concierge
Bougainvillea Hotel
02.2012 - 01.2016
Post Graduate Diploma - Global Hospitality Management ( In View )
Conestoga College
Post Graduate Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Accounting
University of Nigeria
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