August Murdoch
Port Colborne,ON
Summary
Organized and adaptable administrative professional with 10+ years of customer service experience and a proven ability to manage operations, support leadership, and ensure efficient day-to-day functionality. Skilled in multi-platform systems, scheduling, office coordination, and problem-solving. Known for a positive attitude, attention to detail, and dependable follow-through in fast-paced environments.
Professional coordinator with experience in organizing and managing tasks effectively. Skilled in communication, problem-solving, and time management. Strong focus on team collaboration and achieving results while adapting to changing needs. Proven ability to support projects, streamline workflows, and ensure efficient operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Jr. Coordinator of Facilities Operations / School Secretary
Niagara Catholic District School Board
02.2021 - 07.2025
- Delivered high-level administrative support to facilities and board members, managing documentation, scheduling, and inquiries.
- Assisted with the Training and onboarding of Facilities Staff and up to 200+ Custodians
- Knowledge of Facilities Maintenance and Operations procedures
- Maintained confidential records, processed absences, handled multi-account payments, and made bank deposits.
- Liaised with various departments to ensure seamless communication and support across the board.
- Utilized accounting and scheduling management software to manage data, track spending, and organize operations.
Front Store Clerk / Key Holder
Rexall Pharmacy
06.2023 - 02.2025
- Managed store opening/closing procedures, balanced 4 tills two times daily, and supported customer inquiries.
- Oversaw merchandise displays, pricing, and inventory organization.
- Coordinated with up to 30 team members to maintain operational efficiency and store cleanliness.
Retail Associate → Acting Management
Dollarama
03.2019 - 10.2020
- Promoted to the management team based on strong leadership and dependability.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Crew Member / Shift Supervisor
Little Caesars
05.2017 - 03.2019
- Provided prompt customer service in high-volume settings, including drive-thru, takeout, and phone orders.
- Managed shift closing and opening responsibilities
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
Retail Associate → Management Team
Liquidation King
07.2015 - 12.2016
- Promoted to the assistant management team due to reliability and initiative in store operations.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Diploma - General Business
Niagara College
Niagara-on-the-Lake, ON08.2020
High School Diploma -
Lakeshore Catholic High School
Port Colborne, ON06.2018
Skills
- Exceptional customer service
- Microsoft Office and Data entry proficiency
- POS Systems & Cash Handling
- Inventory & Merchandising
- Team Leadership & Training Coordination
- Report generation
- Scheduling expertise
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 80 staff members.
- Achieved better training comprehension by creating various new hands on training methods and information guides for Custodial tasks. (Ex. Brochures, Step by step picture manuals, follow up testing)
- Coordinated Training and Development, and recruitment events for up to 200 people
- Compiled employee information/availability to better match and dispatch the appropriate workers to the available shifts/duties (Emergency Scheduling)
Certification
- Smart Serve Certificate
- Basic Health & Safety Training
Timeline
Front Store Clerk / Key Holder
Rexall Pharmacy
06.2023 - 02.2025
Jr. Coordinator of Facilities Operations / School Secretary
Niagara Catholic District School Board
02.2021 - 07.2025
Retail Associate → Acting Management
Dollarama
03.2019 - 10.2020
Crew Member / Shift Supervisor
Little Caesars
05.2017 - 03.2019
Retail Associate → Management Team
Liquidation King
07.2015 - 12.2016
Diploma - General Business
Niagara College
High School Diploma -
Lakeshore Catholic High School
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