Audrina Nguyen
Gen KBBQ
GARDENGROVE
1
Language
13
years of professional experience
Results-oriented server with expertise in operational efficiency and staff training. Known for fostering a culture of continuous improvement to enhance customer experiences and drive sales growth.
Work History
Server, Hostess
12 Years 10 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Implemented upselling techniques that enhanced customer satisfaction and increased sales.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new servers on menu items, service standards, and operational procedures.
Tastea, Corporate
10 Years 2 Months- Managed operations across multiple locations, maintaining compliance with company standards and policies.
- Developed and implemented training programs for management staff to improve operational efficiency.
- Analyzed sales trends and operational metrics to inform strategic decision-making across units.
- Led regular performance reviews, facilitating goal setting and professional development for unit managers.
- Fostered a culture of continuous improvement through employee engagement initiatives and feedback systems.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
General Manager of Food Service
1 Year- Directed daily operations, ensuring high standards of food quality and customer satisfaction.
- Led staff training initiatives, enhancing team performance and service delivery excellence.
- Managed inventory control processes, optimizing supply chain efficiency to reduce costs.
- Implemented marketing strategies that increased customer engagement and brand awareness.
- Fostered positive relationships with vendors, negotiating favorable terms and pricing agreements.
- Streamlined operational workflows, improving service speed and reducing wait times for customers.
- Analyzed sales trends, utilizing data to inform menu adjustments and seasonal offerings.
Education
High School Diploma
Associate of Science - Pre-Nursing
Skills
Exceptional customer service
Order accuracy
Cash handling
Food safety practices
Allergy awareness
Guest engagement
Dining presentation
Dining area maintenance
Supply restocking
Task prioritization
Team collaboration
Multilingual communication
Strong work ethic
Languages
Vietnamese
Native or Bilingual
Timeline
General Manager of Food Service
Oji Sushi and Sake Bar/CA Boba
06.2021 - 06.2022Read More
Tastea, Corporate
Tastea LLC
08.2015 - 10.2025Read More
Server, Hostess
Gen KBBQ
10.2013 - CurrentRead More
Orange Coast College
Associate of Science from Pre-Nursing
Read More
Fountain Valley High School
High School Diploma
Read More