Summary
Overview
Work History
Education
Skills
Timeline
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Audriauna Terry

Fresno

Summary

Dynamic Cashier Team Lead at Marshalls with proven expertise in cash handling and team leadership. Enhanced customer satisfaction through personalized service and effective conflict resolution. Skilled in performance evaluation and staff training, fostering a collaborative environment that drives operational efficiency and boosts team morale. Committed to excellence in retail management.

Overview

2
2
years of professional experience

Work History

Cashier Helper

TJ Max
Fresno
08.2018 - 05.2019
  • Operated cash register for transactions and refunds.
  • Maintained cleanliness and organization in checkout area.
  • Processed returns following store policies and procedures.
  • Provided excellent customer service while ringing up purchases quickly and accurately.
  • Greeted customers in a friendly and professional manner.
  • Answered customer inquiries regarding products, promotions, and pricing.
  • Performed daily opening and closing duties such as counting money in the register drawer or preparing deposits for the bank.

Cashier Team Lead

Marshalls
Porterville
08.2017 - 03.2018
  • Established clear expectations for employees, providing guidance when needed.
  • Conducted regular performance reviews, providing constructive feedback to staff members.
  • Implemented quality control measures to enhance product consistency and reliability.
  • Coordinated project timelines and delegated responsibilities among team members.
  • Supervised cashier team to ensure efficient operations and customer service.
  • Trained new cashiers on register procedures and customer interaction techniques.
  • Managed cash handling processes, ensuring accuracy during transactions and deposits.
  • Assisted customers with inquiries and resolved issues to enhance shopping experience.
  • Coordinated break schedules for team members to maintain adequate coverage.
  • Maintained clean and organized checkout area for optimal workflow and safety.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Answered customer questions and provided store information.
  • Developed strong working relationships with team members to foster collaboration.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and concerns.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Markdown Associate

Marshalls
Porterville
08.2017 - 03.2018
  • Collaborated with team members to maintain accurate markdown pricing in the system.
  • Assisted in training new associates on markdown procedures and best practices.
  • Reviewed inventory for markdown opportunities based on seasonal trends and sales data.
  • Communicated with management regarding markdown schedules and inventory adjustments.

Education

High School Diploma -

Adult School
Porterville, CA
06-2009

Skills

  • Cash handling
  • Customer service
  • Team leadership
  • Performance evaluation
  • Inventory management
  • Conflict resolution
  • Flexible schedule
  • Staff training
  • Team collaboration
  • Positive attitude
  • Staff motivation
  • Store opening and closing

Timeline

Cashier Helper

TJ Max
08.2018 - 05.2019

Cashier Team Lead

Marshalls
08.2017 - 03.2018

Markdown Associate

Marshalls
08.2017 - 03.2018

High School Diploma -

Adult School

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Audriauna Terry