AUDRIANA GONZALEZ
Rialto
Summary
An experienced associate with a record of measurable results. I'm eager to work and gain valuable experience. With a background of leading sales and processing teams to achieve strategic goals. Demonstrated leadership and planning while using effective communication to drive business growth and enhance relationships. I have an honorable track record with the motivation to grow in my overall professional development.
Overview
6
6
years of professional experience
Work History
Sales Lead
VICTORIA'S SECRET
01.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
Processing Team Lead
ATHLETE/NIKE
01.2021 - 01.2023
- Accomplishments: Employee of the year, Employee of the month, Employee of the quarter
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
- Improved processing efficiency by streamlining workflows and implementing best practices.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
- Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
- Identified and resolved process issues to drive optimal workflow and business growth.
Administrative Support
FLY-AIRE HEATING AND AIR CONDITIONING
01.2019 - 01.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Scheduled appointments between clients and internal staff members
- Provided administrative support to streamline daily operations, leading to increased overall effectiveness of the team.
- Maximized team effectiveness by providing administrative support for various planning projects as needed.
- Contributed to successful project outcomes by providing ongoing administrative support to Project Managers and team members.
Education
Highschool Diploma -
WILMER AMINA CARTER HIGH SCHOOL
01.2020
Bachelor - BUSINESS ADMINISTRATION
Southern New Hampshire University
01.2024
Skills
- Communication Skills
- Dependability
- Adaptability
- Critical Thinking
- Initiative
- Positive Attitude
- Able to work well in a team
- Proficient in Microsoft Word & Excel
- Upselling strategies
- Customer retention
- Merchandise flow
- Team building
Accomplishments
Achieved employee of the year, employee of the quarter and employee of the month multiple times at Nike by completing tasks with accuracy, supervising my shipment team, using Microsoft Excel to track inventory, completing processing in a timely and efficient matter, collaborating with a team in the development of floor sets and handling conflict resolution.
Timeline
Sales Lead
VICTORIA'S SECRET
01.2023 - Current
Processing Team Lead
ATHLETE/NIKE
01.2021 - 01.2023
Administrative Support
FLY-AIRE HEATING AND AIR CONDITIONING
01.2019 - 01.2021
Bachelor - BUSINESS ADMINISTRATION
Southern New Hampshire University
Highschool Diploma -
WILMER AMINA CARTER HIGH SCHOOL
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