Maisha Beasley
Los Angeles
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Assistant Property Manager
Ghp Management
02.2012 - 03.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Assistant Manager
Fairfield Residential
05.2009 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Property Manager
Douglas Emmett Management
07.1997 - 12.2006
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Education
Certified Medical Billing
Pacific Travel Trade School
Los Angeles, CACertified Data Entry
Southern California Regional Occupational Center
Los Angeles, CASkills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Fair Housing Regulations
- Tenant issue resolution
- Tenant relations
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff Management
- Property Management
- Payment Collection
- Property Inspections
- Onsite tours
- Payment management
- Rent collection
- Housing regulations
- Application process proficiency
- Yardi
- Microsoft Programs
- License in Real Estate
- Policy Enforcement
- Records Management
- Appointment Scheduling
- Property Inspection
- Building Maintenance Knowledge
- Business processes and procedures
- Showing and leasing of units
- Contract Negotiation
- Emergency Response Planning
- Property Management Expertise
- Occupancy Management
- Database Management
- Training and mentoring
Timeline
Assistant Property Manager
Ghp Management
02.2012 - 03.2024
Assistant Manager
Fairfield Residential
05.2009 - 01.2012
Assistant Property Manager
Douglas Emmett Management
07.1997 - 12.2006
Certified Medical Billing
Pacific Travel Trade School
Certified Data Entry
Southern California Regional Occupational Center