AUDREY THERESA MACADAM
Ajax
Summary
To secure a full-time position in the medical field, utilizing my knowledge and experiences to their fullest potential. A caring personal support worker who employs a considerate and sympathetic manner to foster a secure, engaging, diverse lifestyle for residents. Provides exceptional care through an adaptable learning approach tailored to each patient. Well-versed in healthcare settings, including hospital, retirement and in-home care, delivering guidance and motivation to patients by offering both physical and emotional support
Overview
18
18
years of professional experience
1
1
Certification
Work History
Live-In Caregiver
Christine Hwang
06.2023 - 12.2023
- Providing support for Activities of daily living, running errands and household chores.
- Planning and cooking nutritious meals, considering dietary restrictions and preferences .
- Offering emotional support, engaging in conversation and organizing recreational activities to enhance the well-being of the care recipient.
- Regularly assessing the care recipient’s health and reporting any changes or concerns to healthcare professionals and family.
- Administering medication according to prescribed schedules.
Cashier
Shoppers Drug Mart
01.2023 - 06.2023
- Welcomed customers and swiftly addressed their needs and inquiries.
- Cultivate customer connections to foster repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed the cash register operations, processing cash, cheque, and credit card transactions while maintaining accuracy levels.
- Counted cash drawer at the start and end of the shift to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Aided customers in processing returns, refunds, and resolving transaction- related concerns.
Human Resources Manager
Latitude Thirteen Degrees Limited (Boutique Hotel)
01.2017 - 06.2022
- Ensured compliance with labor laws and regulations, including equal employment opportunity, affirmative action, and workplace safety.
- Managed employee grievances and disputes professionally and efficiently, facilitating constructive resolutions.
- Inspired employees through special events, incentive programs, and effective management practices.
- Collaborated with departmental Managers to ensure alignment with organizational policies, offering clarification and suggesting required adjustments.
- Carried out the recruitment process, including job postings, candidate sourcing ,interviewing and selection.
- Developed and implemented training programs to enhance employee skills and knowledge .
- Preparation of HR reports on staffing, trends, and issues for management.
- Payroll processing including data entry, calculations, and quality control checks to ensure accurate and timely payrolls.
- Oversee and secure maintenance of employee records, ensuring confidentiality.
Accounts/Human Resources Administrator
Icon Carriers Limited (Shipping Company)
01.2013 - 11.2017
- Managed and ensured accurate reconciliation of cashbook and daily petty cash records.
- Oversaw banking transactions and financial operations.
- Processed and disbursed payments for transporter invoices.
- Created invoices for international clients.
- Facilitated the onboarding process for new employees, including paperwork distribution.
- Maintained and consistently updated the HR database with new employee data, benefit adjustments, and other pertinent information.
- Oversaw employee data management and maintained strict confidentiality standards.
- Supervised payroll and timekeeping to ensure tracking and timely employee compensation.
- Drafted new hire letters, employee contracts, and corporate policy documents.
- Managed recruitment, staffing, and ensured labor compliance.
Personal Assistant to Two Directors
Inside Right Limited (Interior Design Company)
11.2006 - 10.2007
- Managed both personal and professional calenders and coordinated appointments for upcoming events.
- Monthly reconciliation of Directors' expenses.
- Delivered comprehensive administrative assistance, including scheduling meetings, arranging travel, and handling documentation.
- Handled emails and other correspondence to improve communication and streamline business operations.
- Captured meeting minutes and distributing them to the appropriate departments.
Call Centre Customer Service Representative
Phones 4 U
01.2006 - 12.2006
- Assisted a high volume of daily customers with a positive demeanor and a strong commitment to customer service.
- Recorded and meticulously documented customer calls and complaints in the call center's database.
- Constantly met call-time and quality standards by strictly following company policies and scripts.
- Addressed customer inquiries regarding products and services through both phone calls and email responses.
Education
Certificate - Personal Support Worker
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON06.2023
Certificate - Level 3, Access To Higher Certificate Education
Stoke-on-Trent College
Stoke-on-Trent, UK06.2003
Intermediate Certificate - GNVQ Business Intermediate
Stoke-on-Trent College
Stoke-on-Trent, UK03.2002
Skills
- Person of high integrity
- Private and confidential
- Good time management
- Good work ethics
- Team Player
- Adaptable & Flexible
- Problem solving
- Thrives in high-pressure situations with minimal supervision
Certification
- Personal Support Worker (PSW) Certification - 2023
- Workers Health and Safety Awareness Certification Ministry of Labor, Training and Skills Development - 2022
- First Aid and CPR/AED Level C - 2022 to 2023 - Canadian Red Cross, Canada
- Vulnerable Sector Check, Durham Regional Police - 2022 (updated - 2023)
- GPA in Dementia - 2022
- NVQ 2 Food and Safety Hygiene Certificate - 2005
- Level 3, Credit in Access to Higher Education Certification -2003
- Level 2 Credit in Sociology - 2002
- Level 2 Credit in Psychology - 2002
- GNVQ Business Intermediate - 2002
Timeline
Live-In Caregiver
Christine Hwang
06.2023 - 12.2023
Cashier
Shoppers Drug Mart
01.2023 - 06.2023
Human Resources Manager
Latitude Thirteen Degrees Limited (Boutique Hotel)
01.2017 - 06.2022
Accounts/Human Resources Administrator
Icon Carriers Limited (Shipping Company)
01.2013 - 11.2017
Personal Assistant to Two Directors
Inside Right Limited (Interior Design Company)
11.2006 - 10.2007
Call Centre Customer Service Representative
Phones 4 U
01.2006 - 12.2006
Certificate - Personal Support Worker
Sheridan College Institute of Technology And Advanced Learning
Certificate - Level 3, Access To Higher Certificate Education
Stoke-on-Trent College
Intermediate Certificate - GNVQ Business Intermediate
Stoke-on-Trent College
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