Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Audrey Bourgouin-Ponce

Vercheres,Qc

Summary

Hardworking, comprehensive employee capable of helping her colleagues and adequately maintaining group spirit. Strong customer service skills while keeping the customer satisfied at all times, and handling complaints and finding quick solutions. Always attentive to customers needs and expectations and ability to create strong bonds with them.
Available part-time during school and full-time during the summer.

Overview

5
5
years of professional experience

Work History

Food Services

IKEA
04.2022 - Current


  • Ensuring the quality and freshness of the food prepared and providing perfect service always remains the priority.
  • Actively participate in all IKEA safety standards and policies and food waste programs.
  • Different positions are acquired: cashier, busboy, restaurant server, meal preparation, and storage.
  • Provide exceptional customer support by providing prompt and courteous assistance during all customer interactions.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve them quickly.

Sales Associate

Garage Clothing Store
03.2021 - 10.2021
  • Organize shelves to maintain the visual appeal of the store, engage customers and promote specific merchandise.
  • Prepares merchandise for the sales floor by adjusting price or labeling.
  • Answer customer questions about merchandise sizes, accessories, and care.
  • Provide positive first impressions to welcome existing, new and potential customers and to maintain the company's appearance.
  • Assist to customers in locating products and checking the store system for merchandise on other sites.

Sales Associate

Little Burgundy
09.2020 - 12.2020
  • Organize shelves to maintain the visual appeal of the store, engage customers and promote specific merchandise.
  • Prepare merchandise for the sales floor by adjusting price or labeling.
  • Answer customer questions about merchandise sizes, accessories, and care.
  • Provide positive first impressions to welcome existing, new and potential customers and to maintain the company's appearance.
  • Assisted customers in locating products and checking the store system for merchandise on other sites.

Sales Associate

Aldo
05.2019 - 10.2019
  • Maximize sales and customer service levels and pay full attention to every customer interaction.
  • Keep displays and sections well labeled and attractively presented.
  • Build relationships with customers to encourage their loyalty.
  • Maintain a calm demeanor and handle problems professionally in busy and stressful situations.
  • Record all transactions in the cash register and be responsible for the accuracy of invoices/transactions.
  • Organize shelves to maintain the visual appeal of the store, engage customers and promote specific merchandise.

Education

Master of Science in Marketing -

Concordia University
Montreal, QC

Tourism Management -

Champlain College
Saint-Lambert, Qc
06.2023

High School Diploma -

Regional Heritage High School
Saint-Hubert, Qc
06.2019

Skills

  • Team spirit
  • Perseverant
  • Communication and listening skills
  • Strong work ethic
  • Reliable
  • Goal Oriented
  • Creative

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Hobbies and Interests

  • Travelling
  • Reading
  • Arts
  • History


Timeline

Food Services

IKEA
04.2022 - Current

Sales Associate

Garage Clothing Store
03.2021 - 10.2021

Sales Associate

Little Burgundy
09.2020 - 12.2020

Sales Associate

Aldo
05.2019 - 10.2019

Master of Science in Marketing -

Concordia University

Tourism Management -

Champlain College

High School Diploma -

Regional Heritage High School

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Audrey Bourgouin-Ponce