Audrey Thorne
London,ON
Summary
An enthusiastic and reliable server that has been successful in providing high-quality, efficient customer service to guests in a restaurant setting. Consistently anticipate customer needs and maintain a positive attitude during high-stress situations in any environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server and Hostess
East Side Marios
2020.09 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Summer Camp Counsellor
City of London Camps
2022.07 - 2024.09
- Planned and instituted programs and activities for children.
- Supervised activities, field trips, and swim days.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Customer Service and Sales Associate
Duck & Dodo
2019.03 - 2020.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista and Customer Service Associate
Fireroasted Coffee Shop
2017.04 - 2018.02
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
Education
Bachelor of Arts in Family Studies -
Western University
05.2025
High School Diploma -
Oakridge Secondary School
London, ON06.2021
Skills
- Managing high-stress situations
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
- Assisting with customer feedback
- Managing high-volume dining
- Proper protocols for cleaning and disinfecting
- Supervision of children
- Managing different behaviours
Certification
- Smart Serve, 05/14/22
- High-Five Certificate, 07/12/22
- Standard First-Aid and CPR C + AED, 07/11/22
References
Available upon request
Timeline
Summer Camp Counsellor
City of London Camps
2022.07 - 2024.09
Server and Hostess
East Side Marios
2020.09 - Current
Customer Service and Sales Associate
Duck & Dodo
2019.03 - 2020.01
Barista and Customer Service Associate
Fireroasted Coffee Shop
2017.04 - 2018.02
Bachelor of Arts in Family Studies -
Western University
High School Diploma -
Oakridge Secondary School
- Smart Serve, 05/14/22
- High-Five Certificate, 07/12/22
- Standard First-Aid and CPR C + AED, 07/11/22
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