Audrey Steinbach
El Cajon
Summary
Dedicated Healthcare Manger with 9 plus years of impressive medical/mental health expertise and CNA certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
13
13
years of professional experience
Work History
Healthcare Manager
Mental Healthcenter of San Diego
San Diego
11.2025 - Current
- Oversaw daily operations of mental health services and programs.
- Managed staff scheduling and resource allocation for efficiency.
- Developed training programs for new healthcare employees and volunteers.
- Coordinated patient care plans with multidisciplinary teams effectively.
- Implemented quality assurance measures to enhance service delivery.
- Facilitated communication between patients, families, and healthcare providers.
- Oversaw all administrative functions associated with the daily operation of the healthcare facility.
- Coordinated with clinical personnel to ensure appropriate staffing levels for each department.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Reviewed patient records to assess progress toward desired outcomes of care delivery.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Interpreted policy changes from regulatory agencies such as CMS or Joint Commission.
- Collaborated with medical staff to develop interdisciplinary treatment plans for patients.
- Administered medications according to prescribed schedules and guidelines.
- Monitored patient responses and reported changes to nursing staff.
- Documented medication administration and patient observations accurately.
- Collaborated with healthcare team to optimize patient care plans.
- Educated patients and families on medication usage and potential side effects.
- Maintained cleanliness and organization of medication storage areas.
- Trained new staff on medication administration protocols and safety procedures.
- Evaluated patient charts prior to administering medications to ensure accurate information is documented accurately.
- Managed the preparation of medications for distribution, including counting tablets and capsules, measuring liquids, labeling containers and packaging products for delivery.
Healthcare Supervisoer
Mental Healthcenter of San Diego
San Diego
11.2024 - Current
- Coordinated staff schedules, optimizing coverage and support for patient care.
- Provided training and mentoring to new healthcare staff members.
- Implemented policies and procedures to enhance patient care quality.
- Facilitated effective communication between healthcare providers and patients' families, improving patient satisfaction.
- Monitored compliance with regulatory requirements in mental health services.
- Conducted performance evaluations for healthcare team members regularly.
- Organized team meetings to discuss patient care strategies and improvements.
- Collaborated with other departments within the organization to coordinate activities related to patient care.
- Assigned tasks and monitored workflow in order to maximize efficiency of healthcare operations.
- Provided guidance on appropriate clinical practices to ensure high-quality patient care.
- Created and maintained patient records, including medical history, test results, treatments.
- Monitored the performance of healthcare personnel to ensure compliance with regulations and standards.
- Ensured that all employees were adequately trained for their roles in providing quality care for patients.
- Conducted regular meetings with staff to address job duties and performance, enhancing team alignment and accountability.
- Responded proactively to concerns and questions by acting on patient feedback.
- Represented the company professionally when engaging with the public and government agencies.
Lead Healthcare Tech
Mental Health Center of San Diego
San Diego
08.2022 - Current
- Assisted mental health professionals in patient care and support activities.
- Monitored patient behavior and reported significant changes to the healthcare team.
- Maintained accurate patient records and documentation for compliance purposes.
- Conducted routine health screenings to assess patient wellness and safety.
- Responded quickly to emergency situations by providing appropriate medical attention.
- Maintained accurate records of patient care services provided.
- Kept current on new developments in healthcare technology through continuing education courses.
- Ordered medical supplies from vendors when necessary.
- Collected specimens for testing purposes such as urine samples or throat swabs.
- Provided emotional support to patients and their families during treatment process.
- Ensured that all patient information was kept confidential in accordance with HIPAA regulations.
Lead Mental Health Worker II
Alvarado Parkway Institute Behavioral Health System
La Mesa
09.2018 - Current
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Documented client progress in confidential files.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Telehealth/Clerk
Alvarado Parkway Institute Behavioral Health System
La Mesa
09.2018 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Followed up with providers to address requests and concerns.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Supported smooth admission and discharge processes by handling associated documents.
Pharmacy Manager/Dispatcher
Superior Care Pharmacy
El Cajon
02.2015 - 01.2019
- Coordinated with drivers to organize timely pickup and delivery.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Patient Care Technician
Bella Vista Nursing Home
El Cajon
09.2013 - 02.2015
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
CNA License
Nurse Academy
National City, CA01-2018
High School Diploma -
Chula Vista High School
Chula Vista, CA06-2013
Skills
- Mental Health Disorders Knowledge
- Interdisciplinary Care
- Family Education
- Quality Patient Care
- HIPAA Requirements
- Admission Procedures
- Vital Signs Collection
- Electronic Recordkeeping
- Recording Vital Signs
- Basic Life Support
- Medical Terminology Knowledge
- Critical Thinking
- Medical Recordkeeping
- ADLs Assistance
- Patient Vital Taking
- Pharmacology
- Coordinating Drug Refills
- Operating EKG Equipment
- Medical Coding
- HIPAA Compliance
- Epic Systems
- Staff management
- Patient care coordination
- Healthcare operations oversight
- Patient communication
- Team collaboration
- Healthcare compliance
Timeline
Healthcare Manager
Mental Healthcenter of San Diego
11.2025 - Current
Healthcare Supervisoer
Mental Healthcenter of San Diego
11.2024 - Current
Lead Healthcare Tech
Mental Health Center of San Diego
08.2022 - Current
Lead Mental Health Worker II
Alvarado Parkway Institute Behavioral Health System
09.2018 - Current
Telehealth/Clerk
Alvarado Parkway Institute Behavioral Health System
09.2018 - Current
Pharmacy Manager/Dispatcher
Superior Care Pharmacy
02.2015 - 01.2019
Patient Care Technician
Bella Vista Nursing Home
09.2013 - 02.2015
CNA License
Nurse Academy
High School Diploma -
Chula Vista High School