Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Audrey St-Pierre

OTTAWA,Ontario

Summary

Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Overview

9
9
years of professional experience

Work History

Bartender

JOEY RESTAURANT GROUP
Ottawa, Ontario
06.2017 - Current
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Effectively multitasked within fast-paced environment.
  • Balanced daily registers and generated sales reports for management.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Office Administrative Assistant

JOEY RESTAURANT GROUP
Ottawa, Ontario
06.2018 - 06.2022
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Created expense reports, tracked invoices, and processed payments.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Scheduled appointments for management team members.
  • Processed incoming invoices for payment in a timely manner.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.

Guest Service Team Member

JOEY RESTAURANT GROUP
Ottawa, Ontario
06.2017 - 06.2020
  • Provided concierge services such as making restaurant reservations or arranging transportation for guests' needs.
  • Took reservations from patrons by phone or online.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Responded promptly to customer inquiries via telephone, email, or in person throughout the day.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

OC TRANSPO/ STO
Ottawa, Ontario
08.2017 - 08.2019
  • Updated databases with new and modified customer data.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Cashier

Bel-O-Sol Tanning Salon Inc
Ottawa, Ontario
06.2016 - 04.2018
  • Processed customer payments quickly and returned exact change and receipts.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Balanced cash drawers at the end of each shift.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Data Entry Clerk

Bel-O-Sol Tanning Salon Inc
Ottawa, Ontario
08.2016 - 03.2018
  • Maintained confidentiality of sensitive information.
  • Utilized specialized software applications related to the job role.
  • Compiled reports based on gathered information.
  • Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
  • Organized files according to established procedures for easy retrieval later on.
  • Compiled data from source documents prior to data entry.
  • Analyzed and processed current data records to provide detailed reports.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON
06-2017

Skills

  • Database entry
  • Spreadsheet development
  • Scanning and copying
  • Document preparation
  • Travel arrangements
  • Database maintenance
  • Word processing
  • Schedule and calendar management
  • Payroll and accounts payable and receivable
  • Data entry

Languages

English
Native/ Bilingual
French
Native/ Bilingual

References

References available upon request.

Timeline

Office Administrative Assistant

JOEY RESTAURANT GROUP
06.2018 - 06.2022

Customer Service Representative

OC TRANSPO/ STO
08.2017 - 08.2019

Bartender

JOEY RESTAURANT GROUP
06.2017 - Current

Guest Service Team Member

JOEY RESTAURANT GROUP
06.2017 - 06.2020

Data Entry Clerk

Bel-O-Sol Tanning Salon Inc
08.2016 - 03.2018

Customer Service Cashier

Bel-O-Sol Tanning Salon Inc
06.2016 - 04.2018

Bachelor of Arts - Psychology

University of Ottawa

Similar Profiles

CREATE PROFILE
Audrey St-Pierre