Audrey Richer
Kanata,ON
Summary
Fully bilingual (French and English), I want to put all of my skills into full-time employment. Excellent at multitasking, listens well to instructions, works well within a team environment and/or independently. I put attention to detail and believe that the client is always number one
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeper
holiday inn Express
Ottawa, ON
04.2019 - 11.2021
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Provided information about hotel services upon request from guests.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Customer Service Representative
Public storage
Ottawa, ON
09.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
PSW
VHA- Health and home support
Ottawa, ON
05.2015 - 09.2019
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Accompanied clients to medical appointments and monitored vital signs.
- Maintained a clean and safe environment for the client by performing light housekeeping duties.
- Recorded detailed notes on patient's condition in accordance with agency policy.
- Assessed physical needs of patients and developed individualized plans of care accordingly.
- Provided emotional support to clients while encouraging independence.
- Responded promptly to emergency situations involving the client according to established protocols.
- Administered medications as prescribed by physician following all safety guidelines.
- Respected privacy of all patients at all times while providing quality care services.
Cashier/Short Order Cook
Garlic King
Orleans, ON
03.2014 - 06.2016
- Responsible for greeting customers and taking their orders
- Accountable for completing customer orders within established timeframes
- Preparation of various cooking items for the restaurant
- Daily clean up duties and overall maintenance of the restaurant.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
Cashier/Customer Service Representative
Tim Hortons
Ottawa, Ontario
08.2012 - 03.2013
- Taking client orders and completing them within a specified timeframe
- Making sure the customer is satisfied
- Ensuring that management orders are carried out in timeliness fashion and to specified parameters
- Daily clean up duties and overall maintenance of the restaurant.
Assistant Manager
Mr. Gas
Orleans, Ontario
03.2012 - 07.2012
- Responsible for completing the daily bank deposits
- Responsible for generating daily sales reports upon opening/closing
- Accountable for gas price surveys and carwash reports
- Maintenance and cleanliness of stock room
- Weekly time reports and time sheet generation
- Accountable to complete the overall inventory (once a month)
- Overall maintenance of the station and customer service.
Production Team Member - Housewares Department
Value Village
Ottawa, ON
01.2012 - 03.2012
- Morning maintenance of department and assigned cleaning duties
- Sorting through new products received (e.g
- Finding any faults)
- Pricing merchandise accordingly based on established management guidelines
- Rolling processed and priced merchandise onto the shelves
- Customer service (interacting with customers and answering questions, etc.)
Cashier/Customer Service Representative
Tim Hortons
Carleton University, Ottawa, ON
08.2011 - 03.2012
- Taking client orders and completing them within a specified timeframe
- Making sure the customer is satisfied
- Ensuring that management orders are carried out in timeliness fashion and to specified parameters
- Daily clean up duties and overall maintenance of the restaurant.
Bus Girl / Waitress
Lexus Restaurant and Bar
Orleans, ON
04.2011 - 09.2011
- Daily clean up duties and overall maintenance of the restaurant
- Responsible for the timely clearing and resetting of tables to ensure a quick turnover of clientele for the restaurant
- Help assigned waitress with customer satisfaction by ensuring that client demands were met quickly and efficiently.
Education
Completed Grade 12 - Diploma -
Béatrices Desloges Secondary School
01.2011
Skills
- Customer Service
- Guest Relations
- Excellent oral and written communication
- Exceptional time management
- Inbound and Outbound Calling
- Positive and professional
- Retail sales customer service
- Multi-Task Management
Certification
- first aid
- cpr
- violent crisis control
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Housekeeper
holiday inn Express
04.2019 - 11.2021
Customer Service Representative
Public storage
09.2017 - 09.2019
PSW
VHA- Health and home support
05.2015 - 09.2019
Cashier/Short Order Cook
Garlic King
03.2014 - 06.2016
Cashier/Customer Service Representative
Tim Hortons
08.2012 - 03.2013
Assistant Manager
Mr. Gas
03.2012 - 07.2012
Production Team Member - Housewares Department
Value Village
01.2012 - 03.2012
Cashier/Customer Service Representative
Tim Hortons
08.2011 - 03.2012
Bus Girl / Waitress
Lexus Restaurant and Bar
04.2011 - 09.2011
Completed Grade 12 - Diploma -
Béatrices Desloges Secondary School
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