Audrey Pelletier
Lumsden,Canada
Summary
Dedicated and highly organized bilingual professional with 15 years of experience at WestJet, including 7 years in a senior fraud analyst role within the Treasury Department. Experienced in managing confidential information, preparing detailed reports, communicating with multiple stakeholders, and maintaining accuracy in fast-paced environments. Recognized for strong interpersonal skills, professionalism, reliability, and the ability to provide administrative and customer support. Fluent in both French and English, written and spoken.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bilingual Senior Fraud Analyst
WestJet
Calgary, Canada
01.2019 - Current
- Provided bilingual support in French and English, both written and spoken.
- Managed sensitive and confidential information, ensuring accuracy and compliance with privacy standards.
- Prepared detailed reports and investigative documentation for internal departments and external agencies, facilitating informed decision-making.
- Worked collaboratively with other departments to ensure efficient operations and risk management.
- Exhibited strong problem-solving skills in various projects.
- Maintained organized case files, records, and databases with strong attention to detail.
- Prioritized multiple tasks and deadlines in a fast-paced environment.
- Utilized Microsoft Office applications including Word, Excel, and Outlook daily.
Bilingual Contract Coordinator
WestJet
Calgary, Canada
04.2011 - 01.2019
- Collaborated with WestJet buyers on product data management, ensuring accuracy in contracts and specials.
- Responded to regulatory documents and forms, driving compliance with WestJet Vacations and hotels requirements.
- Oversaw contract closeouts and addressed all issues prior to release of final payment.
- Oversaw changes and coordinated contracts reviews. Checked for accuracy and updated data with current information to maintain records.
- Provided English/French translations for WestJet Vacations personnel and hotel contacts, facilitating clear communication.
Education
Associate of Science - General Studies
Cegep Limoilou
Québec, QC06-2009
High School Diploma -
Ecole Secondaire De La Seigneurie
Québec, QC06-2007
Skills
- Risk assessment
- Data accuracy
- Project management
- Critical Thinking
- Attention to detail
- Bilingual French & English
- Reliable & Trustworthy
- Collaborative teamwork
- Good Work Ethic
- Communication skills
- Active Listening
Certification
Licensed Investigator, Columbia College, Alberta, 07/2021
Timeline
Bilingual Senior Fraud Analyst
WestJet
01.2019 - Current
Bilingual Contract Coordinator
WestJet
04.2011 - 01.2019
Associate of Science - General Studies
Cegep Limoilou
High School Diploma -
Ecole Secondaire De La Seigneurie