Audrey Nguyen
Huntington Beach
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Denny's Restaurants Franchise Association
12.2023 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Server
Denny's Restaurants Franchise Association
07.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Orange Coast College
Costa Mesa05-2028
Skills
- Exceptional customer service
- Hospitality service expertise
- Cleanliness standards
- Food safety practices
- Allergy awareness
- Food sales and promotion
- Order delivery practices
- Food inspection
- Front-of-house display creation
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler's Certification
- California Driver's License
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Spanish
Limited Working
Timeline
Server
Denny's Restaurants Franchise Association
07.2024 - 09.2024
Restaurant Hostess
Denny's Restaurants Franchise Association
12.2023 - 07.2024
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Food Handler's Certification
- California Driver's License
High School Diploma -
Orange Coast College
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