Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Audrey Mikota

Mission,BC

Summary

Dedicated customer service with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

28
28
years of professional experience

Work History

Office Assistant

TDB Transportation
Mission , BC
01.2013 - 07.2022
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

House Cleaner

Clean Queen
Mission, BC
01.2003 - 05.2011
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Customer Service Representative

ICBC
North Vancouver, BC
05.1998 - 07.2003
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Teller Service Representative

TD Canada Trust
Burnaby, BC
10.1994 - 05.1999
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Maintained friendly and professional customer interactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

Pitt Meadows Secondary
Pitt Meadows, BC
06.1989

Skills

  • Microsoft Office
  • Clerical Support
  • Verbal and Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Assistant

TDB Transportation
01.2013 - 07.2022

House Cleaner

Clean Queen
01.2003 - 05.2011

Customer Service Representative

ICBC
05.1998 - 07.2003

Teller Service Representative

TD Canada Trust
10.1994 - 05.1999

High School Diploma -

Pitt Meadows Secondary

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Audrey Mikota