Audrey Malseed
Waterloo
Summary
Dynamic customer service professional with extensive experience at Ricki's, excelling in cash handling and POS system operation. Proven track record of enhancing customer satisfaction and loyalty through effective communication and product knowledge. Adaptable and calm under pressure, consistently exceeding service goals and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Ricki's
02.2025 - 04.2025
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Grass Cutter
Self Employed
05.2023 - 09.2024
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed grass clippings and leaves from property using blower.
- Operated lawn maintenance equipment and tools such as mowers, edgers and leaf blowers.
Education
High School Diploma -
Laurel Heights Secondary School
Waterloo, ON06-2026
Skills
- Cash register operation
- Positive and professional
- Cash handling
- Customer satisfaction
- POS system operation
- Calm demeanor
- Customer service
- Adaptability and flexibility
- Cash handling expertise
- Product knowledge
- Cultural awareness
- Outgoing and bubbly
Languages
English
Timeline
Customer Service Cashier
Ricki's
02.2025 - 04.2025
Grass Cutter
Self Employed
05.2023 - 09.2024
High School Diploma -
Laurel Heights Secondary School
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