AUDREY MACDONALD
St. Thomas,ON
Summary
Dedicated Coordinator with a focus on fostering positive communications and relationships among clients, vendors, colleagues, and stakeholders. Proficient in delivering coordination services and adept at supporting clients with exceptional case management, recordkeeping, and problem-solving skills. Organized and reliable, excelling in multitasking while maintaining a constructive workflow. Committed to assuming additional responsibilities to achieve team objectives. Detail-oriented team player with a robust organizational acumen, capable of managing multiple projects simultaneously with precision. Actively seeking a full-time position where interpersonal skills, effective time management, and problem-solving abilities can be leveraged to tackle professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Services/CE NPH and Licensing Coordinator
Municipality of Central Elgin
10.2019 - Current
- Reporting to Corporate Services, the Client Services/NPH and Licensing Coordinator acts as a vital link between the municipality and the public.
- The Client Services role is responsible for diverse customer service inquiries, educating residents, managing escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Processes a variety of payments for various Municipal services, including Developmental Planning Agreements, ensuring accurate postings to A/R invoices and GL accounts.
- Reconciles daily transactions and account adjustments and prepares revenue reports for the Finance Dept.
- Maintains office supplies, manages incoming and outgoing mail and deliveries.
- Develops and maintains good relationships with the public, municipal employees, Council, business owners, consultants, contractors and other government agencies.
- The Non Profit Housing Coordinator facilitates monthly meetings with the NPH Board managing the Agenda, Minutes, financial reports, and all documents for current business and budget discussions.
- Assists in provincial grant applications to increase funds for building repairs and accessibility upgrades.
- Collaborates with contractors and maintenance teams to address repair projects.
- Maintains detailed records of all transactions related to the property, ensuring transparency and accuracy in financial reporting.
- Coordinates annual unit inspections, fire drills, and fire equipment inspections, to identify safety issues and maintain the Fire Safety Plan.
- Manages the waitlist, application process and Tenant Lease Agreements, thoroughly reviewing documents for accurate income verification and eligibility determination.
- The Licensing Coordinator ensures compliance with AGCO regulations by meticulously reviewing Liquor and Lottery license applications and supported documentation to determine eligibility.
- The Special Event Coordinator manages all Special Event Applications ensuring effective communication through the approval process and compliance with bylaw regulations.
- Coordinates Special Event Committee meetings to facilitate direct communication with organizers to ensure comprehensive understanding by all parties.
- Provides Special Event Reports to Council for approval
Advisor Assistant/Office Administrator
Sun Life Financial Services
01.2015 - 01.2019
- Performed a variety of administration duties, client engagement, and education. Coordinated schedules, appointments, meetings, and travel arrangements for the advisory team as needed.
- Managed office supplies, paid invoices
- Group Benefits Specialist - educate clients, on Health and Dental Plan Design options, assisting Plan administrators with application requirements, plan maintenance, and annual renewals.
- Improved advisor-client relationships through effective communication and follow-up strategies.
- Streamlined internal processes for increased efficiency in daily office tasks.
- Assisted development and implementation of new administrative procedures.
Revenue Collection Branch-Compliance Division
Ministry Of Finance-London Tax Office
01.2010 - 01.2015
- Advise Ontario Business Owners on their obligations and responsibilities to ensure full compliance with Tax Statutes
- Managed a diverse portfolio of accounts, consistently meeting or exceeding targets.
- Professionally negotiated and communicated processes with taxpayers in confrontational situations.
- Maintained strict compliance with all relevant regulations, while maintaining client profiles. and tracking communications.
- Maintain accurate records and electronic filing.
- Recommended financial solutions in relation to tax implications.
- Implemented process improvements that led to increased productivity within the team while maintaining quality standards.
Education
Business And Organizational Administration -
Fanshawe College of Applied Arts And Technology
London, ONMunicipal Administration Program
Seneca College of Applied Arts And Technology
North York, ONSkills
- Administrative Support
- Client Service Optimization
- Customer Education
- Coordination
- Conflict Mediation
- Solution Provider
- Service standard compliance
- CRM software proficiency
- Process Optimization
- Financial Reporting
- Meeting Coordination
- Electronic file management
- Grant Applications
- Affordable Housing Knowledge and Regulations
Certification
- Analyzing Financial Statements
- Service Awareness – Security Awareness
- The Art of Facilitating
- Freedom of Information and Privacy Act
- Understanding Group Benefits
- Consumer Protection (FCAC)
- MS Excel
- First Aid-CPR certified 2023
Summary
Proven ability to manage time efficiently and communicate effectively, both written and oral.
Demonstrated excellence in investigating issues, providing solutions, and applying analytical skills to enhance decision-making processes.
Capable of multitasking effectively in fast-paced environments while maintaining workflow to meet strict deadlines.
Excels in critical thinking, contributing to strategic decision-making, and skilled in conflict resolution for fostering positive workplace dynamics.
Demonstrates strong interpersonal skills, facilitating effective collaboration and communication within teams and with diverse stakeholders.
Deals with the public in a professional, pleasant, and helpful manner, particularly in sensitive situations, ensuring positive public relations.
Highly organized and detail-oriented, maintaining a systematic approach to tasks, projects, and accurate records management.
Works with a strong sense of urgency, ensuring prompt and efficient completion of tasks and projects.
Proficient in using all Microsoft Office products (Excel, Word, PowerPoint, Outlook, Teams) LaserFiche, ICITY, OneNote, Adobe Acrobat Pro,
Timeline
Client Services/CE NPH and Licensing Coordinator
Municipality of Central Elgin
10.2019 - Current
Advisor Assistant/Office Administrator
Sun Life Financial Services
01.2015 - 01.2019
Revenue Collection Branch-Compliance Division
Ministry Of Finance-London Tax Office
01.2010 - 01.2015
Business And Organizational Administration -
Fanshawe College of Applied Arts And Technology
Municipal Administration Program
Seneca College of Applied Arts And Technology
- Analyzing Financial Statements
- Service Awareness – Security Awareness
- The Art of Facilitating
- Freedom of Information and Privacy Act
- Understanding Group Benefits
- Consumer Protection (FCAC)
- MS Excel
- First Aid-CPR certified 2023
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