Audrey L Andrews
Milwaukie,Oregon
Summary
Efficient Medical Receptionist excels in managing patient appointments, addressing inquiries, and maintaining electronic health records. Streamlined office operations improved efficiency and enhanced patient satisfaction through high-quality customer service. Compassionate Care Worker dedicated to meeting daily living needs of clients with a focus on grooming, medication administration, and household support, consistently receiving positive client feedback.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
In-home Caregiver
Self employed
Milwaukie, Oregon
02.2016 - 11.2025
- Provided daily personal care and companionship to clients in their homes.
- Assisted clients with daily living activities, including bathing and dressing.
- Managed meals, fluids, and snacks while administering medications and assisting with bathing and personal hygiene to support client well-being.
- Administered medications according to prescribed schedules for client adherence.
- Provided dedicated care for one homebound patient, ensuring comfort and support.
- Ensured clean and safe living environments through regular light housekeeping tasks to promote client health and comfort.
- Communicated effectively with family members regarding client needs and progress.
- Delivered emotional support by actively listening to client concerns, fostering trust and enhancing overall care experience.
Medical Front Office/Scheduling Coordinator
Mt. View Family Practice
02.2016 - 07.2016
- Executed daily administrative functions and office duties, including word processing, copying, filing, faxing, answering phones, and data entry to ensure smooth office operations.
- Schedules Mammograms, Ultrasounds, and other imaging requested by providers.
- Reported patient complaints to designated personnel.
- Managed scheduling conflicts to optimize clinic workflows and patient access.
- Prepared and coordinated referral documentation to ensure timely processing.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practice confidentiality and privacy protocols by the Clinic policies and HIPAA requirements.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practice confidentiality and privacy protocols by the Clinic policies and HIPAA requirements.
- Reported patient complaints to the appropriate designated personnel as needed.
- Leveraged electronic health record systems to maintain accurate appointment tracking and enhance scheduling efficiency.
- Maintained confidentiality of sensitive patient information in scheduling processes.
- Scheduled and confirmed appointments for customers to ensure timely service.
Outbound Self-Pay Collections Rep
Providence Health & Services
07.2011 - 12.2015
- Effectively managed a high volume of outbound calls with an average of 13-15 accounts per hour.
- Handled inbound and outbound calls to collect delinquent accounts.
- Established payment arrangements and classified overdue accounts for collections to streamline recovery process.
- Resolved outstanding balance disputes with empathy and clarity, ensuring customer satisfaction and maintaining positive relationships.
- Adapted to changes at work (services and policies), dealt effectively with difficult collection situations, and recognized by upper management on multiple occasions for tact, empathy, and professionalism in addressing and resolving customer complaints.
- Managed incoming collections calls from patients and insurance providers.
- Researched, analyzed, and settled all customer billing disputes.
- Answered client requests concerning services, billing, and claims.
- Updated patient account information in billing systems accurately.
Inbound Billing Office CSR
Providence Health & Services
07.2011 - 12.2015
- Assisting patients regarding billing issues, receiving and posting payments, addressing insurance denials, interpreting EOBs, and de-escalating patient concerns, while working as part of a large team in a busy work environment.
- Determining how to route patient accounts for resolution by specialized teams.
- Determining reasonable payment plan options for patients and screening patients for charity.
- Assisted patients with billing issues, processed payments, addressed insurance denials, and interpreted EOBs.
- Maintained accurate patient records using electronic health record systems to ensure data integrity. using electronic health record systems efficiently.
- Resolved customer complaints through effective communication and problem-solving. through effective communication and problem-solving, enhancing patient satisfaction.
- Maintained composure during high-pressure situations to effectively manage patient concerns and conflicts. and professional in stressful circumstances and effectively diffused tense situations.
Education
Course completed -
EPIC
Portland , Oregon 07.2011 - 07.2011
Medical Assisting -
Concorde Career Institute
Portland , Oregon 01.2006 - 06.2007
Certification -
Mt. St. Joseph CNA
Portland , Oregon 05.1998 - 10.1998
Skills
- Patient assessment
- Behavioral support
- Patient advocacy
- Client documentation
- Confidentiality compliance
- Billing problem resolution
- Data entry
- Customer relationship management
- Attention to detail
- Effective communication
- Active listening
- Empathetic listening
- Empathy skills
- Problem solving
Timeline
In-home Caregiver
Self employed
02.2016 - 11.2025
Medical Front Office/Scheduling Coordinator
Mt. View Family Practice
02.2016 - 07.2016
Outbound Self-Pay Collections Rep
Providence Health & Services
07.2011 - 12.2015
Inbound Billing Office CSR
Providence Health & Services
07.2011 - 12.2015
Course completed -
EPIC
07.2011 - 07.2011
Medical Assisting -
Concorde Career Institute
01.2006 - 06.2007
Certification -
Mt. St. Joseph CNA
05.1998 - 10.1998