Audrey Fowler
San Jose
Summary
I studied at California State University, Chico with a focus in Psychology. I have a strong interest in understanding human behavior and motivation, and a solid foundation in communication, development, and economics. I have also mastered platforms such as Adobe Express, Microsoft Word, Outlook, Excel, and Google applications, which I use to create and present projects, reports, and assignments. Since May of 2023, I have been working as a Lead Hostess at multiple fine-dining restaurants that serve a diverse clientele. In this role, I have demonstrated my ability to multitask, manage schedules, and provide prompt, professional, and courteous service to customers and staff. I thrive in both independent and team positions within fast-paced environments, and I always strive to exceed expectations and deliver quality results. I am eager to apply my knowledge and skills to a variety of settings and challenges and to pursue my career goals in multiple fields of work.
Overview
7
7
years of professional experience
Work History
Lead Hostess
Los Gatos Parkside
10.2023 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained strong relationships with coworkers and management to foster a healthy work environment.
Lead Hostess
Wine Cellar Los Gatos
06.2023 - 03.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
Family Nanny
Private Home
11.2017 - 06.2022
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Helped children complete homework assignments and school projects.
- Assisted with light housekeeping duties as well as running errands.
- Provided developmentally appropriate activities for children.
Education
Bachelor of Science - Psychology
California State University, Chico
Chico, CA12-2024
Skills
- Strong leadership
- Task delegation
- Dispute mediation
- Staff training
- Policy enforcement
- Guest relations
- Exceptional communication
- Phone etiquette
- Team management
- Organization
- Time management
- Microsoft Excel, Word, and Office
Timeline
Lead Hostess
Los Gatos Parkside
10.2023 - Current
Lead Hostess
Wine Cellar Los Gatos
06.2023 - 03.2024
Family Nanny
Private Home
11.2017 - 06.2022
Bachelor of Science - Psychology
California State University, Chico
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