Audrey Estrada
Santa Ana
Summary
Detail-oriented Patient Care Coordinator with strong skills in appointment scheduling and patient confidentiality. Committed to enhancing patient satisfaction through effective communication and dedicated customer service.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Progeny Psychiatric Clinic
Irvine, CA
06.2022 - Current
- Coordinated patient appointments and follow-up care to optimize clinic workflow.
- Managed patient intake processes, ensuring accurate data collection and compliance.
- Collaborated with multidisciplinary teams to create individualized treatment plans.
- Implemented electronic health record systems for efficient patient management and documentation.
- Trained new staff on clinic procedures, enhancing team performance and patient care quality.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Lab Technician
Go RN
Santa Ana, CA
10.2021 - 05.2022
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Mentor Professional
Boys and Girls Club
Orange, CA
08.2020 - 10.2021
- Guided youth in personal development and life skills through structured mentoring programs.
- Developed and implemented educational workshops to promote critical thinking and teamwork.
- Fostered positive relationships with participants to enhance engagement and retention.
- Collaborated with staff to create a safe, inclusive environment for all members.
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Addressed and resolved mentee concerns in a timely and empathetic manner, maintaining positive and a supportive mentor-mentee relationship.
Intern
Juvenile Probation Office
Las Cruces, NM
09.2019 - 03.2020
- Conducted intake interviews to gather comprehensive information on juvenile cases.
- Assisted probation officers in developing and implementing individualized treatment plans.
- Monitored compliance with court orders and reported progress to supervising officers.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Facilitated communication between juveniles, families, and service providers to ensure support systems are intact.
- Collaborated with multidisciplinary teams to enhance service delivery for juvenile clients.
Receptionist
Obsite Pool Services
Santa Ana, CA
01.2015 - 08.2016
- Handled incoming calls and inquiries, providing accurate information on services and pricing to potential clients.
- Coordinated scheduling of pool maintenance appointments, optimizing technician availability and client satisfaction.
- Developed and maintained organized filing systems for client records and service documentation.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
Bachelor of Arts - Psychology
New Mexico State University
Las Cruces, NM05-2020
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NM05-2020
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Appointment scheduling
- Scheduling
- Payment collection
- Appointment management
- Organizational skills
- Customer service
- Staff onboarding
Timeline
Patient Care Coordinator
Progeny Psychiatric Clinic
06.2022 - Current
Lab Technician
Go RN
10.2021 - 05.2022
Mentor Professional
Boys and Girls Club
08.2020 - 10.2021
Intern
Juvenile Probation Office
09.2019 - 03.2020
Receptionist
Obsite Pool Services
01.2015 - 08.2016
Bachelor of Arts - Psychology
New Mexico State University
Bachelor of Arts - Criminal Justice
New Mexico State University