Dynamic professional with many years of experience in administrative work and a proven track record in crisis intervention. Skilled in active listening and proficient in Microsoft Suite, I excel at multitasking and fostering teamwork. Committed to supporting individuals in need while maintaining confidentiality and delivering exceptional service.
Work History
PTA President
Morello Elementary School
Peer Support Volunteer
1 Year 9 Months
American Foundation Suicide Prevention | 01.2025 - Current
Provided compassionate peer support to individuals navigating suicide loss and mental health challenges.
Used active listening to build trust and support open, judgment-free conversations.
Shared crisis resources and referral options aligned with suicide prevention guidance.
Maintained confidentiality while supporting sensitive personal discussions and emotional needs.
Crisis Line Volunteer
2 Years 1 Month
Crisis Text Line | 01.2024 - 02.2026
Provided empathetic text support to people in crisis using active listening and de-escalation skills.
Assessed risk and escalated high-risk conversations according to crisis intervention protocols.
Recorded interaction details accurately in secure digital case management systems.
Used suicide prevention and grounding techniques to support calm, safe dialogue.
Salon Manager
2 Years
Rarebyrd Salon | 05.2022 - 05.2024
Managed daily salon operations by coordinating appointments, walk-ins, and stylist schedules.
Supported front-desk staff by maintaining consistent client service and smooth workflow.
Trained team members on booking procedures, product knowledge, and service standards.
Monitored inventory levels, reordered supplies, and kept retail displays organized.