Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Additional Information
Timeline
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Audrey Chik

Calgary,AB

Summary

Professional barista skilled in beverage preparation, customer service, and maintaining clean, efficient workspace. Fast learner and adapter to new circumstances and challenges, paired with in-depth knowledge of bubble tea-making equipment operations. Works well under pressure and in fast-paced settings. Strong focus on team collaboration, adapting to changing needs, and achieving results. Recognized for excellent communication skills and positive attitude.


Overview

7
7
years of professional experience

Work History

Senior Barista

Gong Cha
06.2023 - Current
  • Streamlined beverage preparation, resulting in reduced wait times for customers.
  • Controlled line and crowd with quick, efficient service.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
  • Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.

Cashier

Edo Japan
06.2022 - 04.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locating items
  • Restocked and organized merchandise in front lanes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.

Waitress

Paul Chik
06.2020 - 08.2020
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Church Youth Leader

SALEM Koinonia Church
09.2018 - 06.2020
  • Teach and coach young children.
  • Provided counseling to students with spiritual and personal issues and maintained relationships with students.
  • Organized group activities and outings for youth and led weekly Bible study meetings.
  • Engaged youth by following, implementing and assisting in creating lesson plans.

Education

High School Diploma -

Pentecostal Lam Hon Kwong School
05.2020

Bachelor of Arts - Psychology

Ambrose University
Calgary, AB
04-2029

Skills

  • Trilingual (Fluent in English, Cantonese and Mandarin)
  • Specials Promotion and Upselling
  • Transactions and Cash Handling
  • High Volume Dining
  • Warm and Friendly
  • Customer Service and Rapport
  • Credit and Cash Transactions
  • Cash Counting Machine Operations
  • Cleaning and Sanitizing
  • Order Taking
  • Upselling and promoting skills

Languages

English
Chinese (Cantonese)
Chinese (Mandarin)

Accomplishments

  • Student Union (Vice President)
  • Toastmaster Youth Leadership Program (Committee Member - Secretary)
  • English Debating Team (Member)
  • English Public Speaking Team (Member)

Additional Information

Doreen Ma - Lecturer at Mount Royal University

Contact: doreenma21@gmail.com - (403)519-0758

Timeline

Senior Barista

Gong Cha
06.2023 - Current

Cashier

Edo Japan
06.2022 - 04.2023

Waitress

Paul Chik
06.2020 - 08.2020

Church Youth Leader

SALEM Koinonia Church
09.2018 - 06.2020

High School Diploma -

Pentecostal Lam Hon Kwong School

Bachelor of Arts - Psychology

Ambrose University

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Audrey Chik