Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
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Audrey Fransen

Audrey Fransen

Willits

Summary

Program Manager with extensive experience in establishing and leading Supported Living Services programs, achieving significant improvements in client outcomes for over 25 individuals. Skilled in crisis intervention and cross-agency collaboration, with a proven ability to develop trauma-informed care models. Demonstrated success in strategic planning and process improvement, managing a team of over 100 staff to meet project objectives. Recognized for enhancing organizational efficiency through innovative program strategies and effective stakeholder management.

Overview

8
8
years of professional experience

Work History

Program Manager - Supported Living Services (SLS)

Spread Your Wings, LLC
Lake & Mendocino County
10.2024 - Current
  • Established SLS program from inception, currently serving over 25 clients with a staff of 100+.
  • Developed trauma-informed, person-centered support model in compliance with DDS guidelines.
  • Formulated contracts and partnerships with regional centers, housing authorities, and public safety agencies.
  • Managed all operations, including hiring, training, supervision, crisis management, and quality assurance.

Housing Program Coordinator / Acting Program Manager (MHRS)

Mendocino County Youth Project
Ukiah
09.2022 - 12.2023
  • Led all HMIS data and reporting, interfacing with the County of Mendocino and HUD-aligned systems
  • Represented the agency in county consortiums and housing task forces
  • Managed direct care teams including hiring, training, and evaluation of staff
  • Provided holistic case management including housing, employment, credit counseling, parenting, and life skills

Case Manager III - Intensive Mental Health Services

Redwood Community Services
Ukiah
11.2021 - 09.2022
  • Served clients with severe and persistent mental illness and dual diagnoses
  • Coordinated behavioral health plans with hospitals, law enforcement, and conservators
  • Specialized in de-escalation, crisis response, and reentry stabilization

Case Manager II

Manzanita Services
Ukiah
01.2018 - 11.2021
  • Led behavioral rehabilitation sessions and wraparound care for adults with mental health needs
  • Provided skill development in independent living, emotional regulation, and daily structure

Education

BA - Psychology

National University
San Diego, TX

AS - Human Services Paraprofessional, AA-T Psychology

Mendocino College
Ukiah, CA

High School Diploma -

Laytonville High School
Laytonville, CA

Skills

  • Program design and infrastructure development
  • Policy implementation
  • Strategic leadership in housing and behavioral health
  • Crisis intervention and management
  • Cross-agency collaboration
  • Contract oversight and vendor coordination
  • Grant reporting and compliance
  • HMIS and Medi-Cal documentation
  • Certified in CPR, CANS, ANSA, Triple P, harm reduction, supervised visitation, hope facilitation
  • Trauma-informed care

References

  • Nanci Torres, Supervisor, 707-354-1118
  • Erika Coyle, Coworker, 707-234-9561
  • Micah Allison, Coworker, 707-376-5405
  • Devon Jones, SPED Teacher, 707-672-2105

Volunteer Experience

Community Action Committee (CAC), 2021- Present

Timeline

Program Manager - Supported Living Services (SLS)

Spread Your Wings, LLC
10.2024 - Current

Housing Program Coordinator / Acting Program Manager (MHRS)

Mendocino County Youth Project
09.2022 - 12.2023

Case Manager III - Intensive Mental Health Services

Redwood Community Services
11.2021 - 09.2022

Case Manager II

Manzanita Services
01.2018 - 11.2021

BA - Psychology

National University

AS - Human Services Paraprofessional, AA-T Psychology

Mendocino College

High School Diploma -

Laytonville High School

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Audrey Fransen