Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Audra Wall

Audra Wall

Aliso Viejo

Summary

Energetic, results-driven leader specializing in building teams that preform, properties that surpass occupancy goals and NOI. I have a natural driven passion for service and selling value in a property. I am a dedicated professional with over 18 years of Sr. Property Management experience. Experience in Conventional, Active Adult, Stabilized and Lease-Up communities. I stay current with market conditions, pricing and trends. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience

Work History

Sr. Community Manager

Greystar Property Management
11.2022 - Current
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Reported weekly performance agendas to regional leadership and ownership, offering insights and recommendations for improvements.
  • Addressed and resolved tenant inquiries, maintaining high satisfaction with a 4.60 Kingsley Satisfaction rate.
  • Monitored leasing velocity, adjusted pricing, and promotions based on market response and traffic trends.
  • Built and trained a high-performing leasing and maintenance team focused on delivering results and a positive prospect experience.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Partnered with marketing teams to launch the Everleigh property brand, including signage, digital presence, social media campaigns, and events.
  • Oversaw the execution of targeted outreach and local partnerships to build community awareness and drive traffic.
  • Handled resident logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Implemented systems, policies, and operational procedures from day one, including software platforms, leasing workflows, and resident communications.
  • Established early resident engagement programs and onboarding experiences to build a strong sense of community.
  • Ensured adherence to fair housing laws, safety protocols, and company standards from the start of operations which resulted in a 100% RMM score and a 98% RPM score during the first year.
  • Provided support and expertise to sister properties during critical lease-up phases, contributing to successful occupancy growth and operational readiness.
  • Awarded Annual Active Adult Award for Accountability
  • Awarded Annual SoCal Award for Community Manager.

Community Manager

Greystar Property Management
07.2016 - 11.2022
  • Analyzed and evaluated monthly and quarterly financial statements
  • Followed up on delinquent tenants and coordinated collection procedures
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Cross-Trained new Community Managers
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes
  • Evaluated property conditions and recommended improvements
  • Provide excellent customer service to internal and external customers, including prospects, residents and vendors
  • Achieved 2021 Q4 Operation Pillar award
  • Kept property in compliance with local, state and federal regulations
  • Maximized rental income while minimizing expenses through effective planning and control
  • Took the lead on addressing and resolving compliance issues with Active Adult insurance compliance company
  • Generated professional networks by engaging in professional, industry and government organizations such as the City of Laguna Woods

Community Manager

Monogram Residential Trust
02.2016 - 07.2016
  • Oversee the operations of a 177 unit property to maximize revenue growth and ensure community performance
  • Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected market information
  • Assists in managing the client/owner relationships by meeting with the owners, conducting property tours, providing updates and information about the property performance and responding to owner request as needed
  • Oversee timely reporting and processing of 3 Day Notices, evictions, bad debt collections, and Final Account Statements
  • Provide excellent customer service to internal and external customers, including prospects, residents and vendors
  • Gathers, analyzes and interprets current market and economic trends that may impact the property and implement short and long marketing and leasing strategies to achieve the properties occupancy and revenue goals
  • Leading rent collection efforts with a goal of zero delinquency by the 3th of each month
  • Maintain Property Management systems and software with a high degree of accuracy and timeliness
  • Develop strategies and executes action plans to align property goals with company goals
  • Responsible for active team participation in all company programs and initiatives
  • Oversee community administrative and reporting functions; partners with the Accounting Department to ensure accurate financial reporting
  • Prepared annual budget
  • Complete/oversee completion of the annual marketing plan and quarterly market strategies.

HOA PROPERTY MANAGER

Regent Association Services
08.2015 - 01.2016


  • Managed 9 Associations mixed of 1005 single family homes and condos
  • Maintain communication with the Board, Association members and vendors
  • Advised Board on Governing Documents
  • Researched insurance coverage and processed insurance claims
  • Conducted monthly general and executive board meetings to address action items
  • Produced financial statements for Associations
  • Conducted monthly landscape and architectural walks with homeowners and vendors
  • Ensure timely processing of purchase orders and invoices

Property Manager

Sares-Regis Group
01.2007 - 05.2015
  • Oversee the operations of the 324 unit property to maximize revenue growth and ensure community performance
  • Managed a team of 7 professionals, which included office & maintenance staff.
  • Communicated regularly with owners and Regional Manager on vacancy rates, tenant issues and financial expenses
  • Develop strategies and executes action plans to align property goals with company goals.
  • Develop strategies and executes action plans to align property goals with company goals.
  • Elected to the committee responsible for the re-writing of the Sares-Regis Group Policy and Procedure manual
  • Assisted on an acquisition team to bring on 11 new properties (Fountain Glen) to the portfolio to include training new team members regarding policy and procedure as well as mentoring the oncoming Property Managers and Assistant Managers.
  • Oversee community administrative and reporting functions; partners with Accounting Department to ensure accurate financial reporting.
  • Exceeded National Average for Customer Service Scores (Kingsley Resident Survey)
  • Property Manager of the Year in 2013 at the GEMM awards.
  • Leasing/Assistant Manager 2007-2009


Education

Bachelor of Science - Human Development And Family Studies

California State Long Beach
06.2007

Skills

  • Microsoft & Excel Programs
  • Staff Supervision, team collaboration and Development
  • Financial Budgeting and Reporting
  • Social Media Engagement; Canva
  • Property Management Systems
  • Customer engagement
  • Policy administration
  • Daily operations oversight
  • Income and expense management

Interests

  • I enjoy helping others and giving back to the community

Timeline

Sr. Community Manager

Greystar Property Management
11.2022 - Current

Community Manager

Greystar Property Management
07.2016 - 11.2022

Community Manager

Monogram Residential Trust
02.2016 - 07.2016

HOA PROPERTY MANAGER

Regent Association Services
08.2015 - 01.2016

Property Manager

Sares-Regis Group
01.2007 - 05.2015

Bachelor of Science - Human Development And Family Studies

California State Long Beach

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Audra Wall