AU CHUK KIN JACKY
Central,HK
Summary
A business school graduate majoring in Economics, with extensive research, analytics, content development and liaison experience. A self-driven, analytical and detail oriented professional with strong communication skills and ability to work under pressure and handle deadlines. Possesses Securities and Futures Intermediaries, IIQE and MPF Intermediaries qualifications. Extremely motivated to constantly develop different skills and grow professionally in the banking industry.
Overview
8
8
years of professional experience
Work History
Associate Relationship Support Manager
HSBC Bank
08.2022 - 09.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Graduate Trainee (Assistant Relationship Manager)
Nanyang Commercial Bank
08.2021 - 05.2022
- Handling 50+ commercial accounts of corporate clients in Hong Kong and Southern China
- Industries include properties, construction, trading and manufacturing (ranging from Mid-cap to Bluechip corporations)
- Hands-on experience in syndicated loan, assisting corporate clients in trade finance (e.g
- Opening letter of credit), risk management (AML investigation & loan application via KYC) and pitching clients NCB’s cross-selling products (i.e
- Insurance products)
- Deliver quality customer service on enquiry and handle transaction on a daily basis; constantly coordinate with other internal departments to facilitate facility drawdown
- Prepare customized credit proposals based on analysis of their borrowing capacity and evaluation of needs and review their commercial loans portfolio
Graduate Trainee
China Telecom Global Limited
09.2020 - 07.2021
- Job rotation among departments including Finance, Enterprise, Carrier and Voice Team
- Research and database analysis, CRM management, relationship maintenance with existing customers and prospective customers, solution support (Mainly China Corporate clients)
Summer Intern
Walt Disney World, Cultural Exchange Programme
06.2019 - 08.2019
Merchandise
- (e.g
- Cashier, stocker, shop ambassador, guest relation)
- Engaged proactively with approximately 150+ guests daily
- Recognized customer service by the Manager with the “4 keys” (Safety, Courtesy, Show, Efficiency)
- Performed inventory management to maintain highly-qualified operational services
- Delivered excellent customer service with problem-solving and interpersonal skills
Intern
Orbis
09.2018 - 06.2019
- Fundraising Campaigns (Research and Analysis)
- Corporate and School Fundraising Events (e.g
- Organizing blindfold dinner)
- Orbis Student Ambassador Global Citizenship workshop
Operation Trainee
Orbis Eyecare Agent Education Exhibition, Wharf T&T Limited
07.2015 - 08.2015
- Data Management (e.g
- Data inputting, file sorting, etc.)
- Project Running (e.g
- Internal surveying, presentation etc.)
- Inventory Keeping (e.g
- Inventory tracking & sorting)
Volunteer
Orbis Eye care Agent
03.2018
Volunteer
Standard Chartered Hong Kong Marathon Carnival
01.2018 - 01.2018
Volunteer
02.2001
- Orbis Blindfold Dinner (Collaboration with the host & coordination of activities) 22nd September 2017
- Student Helper - CAES International Conference Faces of English, st -3rd June 2017
- Provision of support to the speakers and provision of service (e.g
- Guidance & information ) to the audience
- Participant - Standard Chartered Hong Kong English Public Speaking Contest January 2014
- Examination on international issues (i.e
- Overpopulation)
- Participant - 65TH Hong Kong Schools Speech Festival (Public Speaking Solo) November 2013
- Certificate of merit
Education
Bachelor of Economics - Economics, Psychology
The University of Hong Kong
HKDSE - Economics
King’s College
Skills
- IT Skills
- Microsoft Words, PowerPoint, Excel & Outlook - Experienced
- RStudio (Statistics) - Experienced
- Chinese & English Word Processing - 65 w/m
- Japanese Word Processing – 30 w/m
- Organization
- Time Management
- Written Communication
- Fluent in [Language]
Affiliations
Licensing Examination for Securities and Future Intermediaries LE Paper 1 (2022)
Insurance Intermediaries Qualifying Examination – Paper I, II, III & V (2022)
Mandatory Provident Fund Schemes Examination (2022)
Timeline
Associate Relationship Support Manager
HSBC Bank
08.2022 - 09.2023
Graduate Trainee (Assistant Relationship Manager)
Nanyang Commercial Bank
08.2021 - 05.2022
Graduate Trainee
China Telecom Global Limited
09.2020 - 07.2021
Summer Intern
Walt Disney World, Cultural Exchange Programme
06.2019 - 08.2019
Intern
Orbis
09.2018 - 06.2019
Volunteer
Orbis Eye care Agent
03.2018
Volunteer
Standard Chartered Hong Kong Marathon Carnival
01.2018 - 01.2018
Operation Trainee
Orbis Eyecare Agent Education Exhibition, Wharf T&T Limited
07.2015 - 08.2015
Volunteer
02.2001
Merchandise
Bachelor of Economics - Economics, Psychology
The University of Hong Kong
HKDSE - Economics
King’s College
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