Aubrey Heart Abraham
Calgary,AB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Retail Sales Representative
Acts Hardware
04.2015 - 06.2023
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Customer Service Representative
Koala Customer Care
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Post-Secondary Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology
Calgary, AB04.2025
Bachelor of Science - Tourism Management
Far Eastern University
Manila, Philippines12.2021
Skills
- Excellent Written and Verbal Communication
- Store Layouts
- Assigning Tasks
- Product and Service Sales
- Time Management
- Stocking and Receiving
- Damaged Item Processing
- Maintaining Clean Work Areas
Languages
English
Full Professional
Filipino (Tagalog)
Native or Bilingual
Timeline
Customer Service Representative
Koala Customer Care
06.2022 - 12.2022
Retail Sales Representative
Acts Hardware
04.2015 - 06.2023
Post-Secondary Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology
Bachelor of Science - Tourism Management
Far Eastern University
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