Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Aubrey Ruiz

Los Angeles

Summary

Accomplished professional specializing in claims processing and insurance verification. Successfully improved revenue recovery rates through thorough account assessments and adept negotiation skills. Bilingual and proficient in managing multiple tasks, consistently delivering results and nurturing positive client interactions.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Desert Regional Medical Center
Palm Springs
03.2025 - Current
  • Managed call intake and resolution for multi-specialty team, ensuring exceptional customer service.
  • Greeted patients, resolved issues, and escalated concerns as appropriate.
  • Checked in and out patients, processed co-payments, and issued receipts while reconciling payments.
  • Verified the accuracy of patient demographic and insurance data in the Athena system.
  • Scheduled appointments, completed registrations, and upheld high standards of patient service.
  • Assisted in management of physician schedules to optimize efficiency.
  • Processed referrals and authorizations across various insurance types.
  • Monitored workflow efficiency and participated in daily huddles to improve team communication.

Collector

Aurora Behavioral Health
Corona
05.2024 - 02.2025
  • Manage denials, and appeals
  • Prepared, reviewed, and submitted health claims to Medi-cal and Medicare
  • Work with coders, billers and facilities to ensure accuracy of claims
  • Follow-up on outstanding balances and take necessary actions for resolution
  • Verify insurance payments against payer contracts and review EOBs.

Debt Collector

USCB America
Los Angeles
06.2023 - 04.2024
  • Negotiating payments while continuing to build a positive relationship with customers
  • Performed telephone contact with customers according to guidelines and standards to ensure payment
  • Managed collection efforts with a high level of persuasiveness and professionalism
  • Maintained positive customer relationship and minimize bad debt exposure
  • Handle inbound and outbound calls with the objective of collecting delinquent accounts

Collection Representative

Loma Linda University Medical Center
San Bernardino
05.2021 - 05.2023
  • Cross-referenced open accounts receivable with insurance carrier contacts through phone and electronic remits.
  • Identified underpayments from insurance companies to improve revenue recovery efforts.
  • Appealed and re-billed denied charges and rejected claims to optimize reimbursements.
  • Followed up on appeals and re-bills to ensure timely resolutions.
  • Documented ledger entries for clarity and user accessibility.

Patient Admitting Specialist

Eisenhower Medical Center
Rancho Mirage
05.2018 - 04.2021
  • Managed high volume of inbound and outbound calls to collect delinquent accounts.
  • Negotiated settlements and established payment plans, reducing loan defaults.
  • Analyzed customer billing disputes, providing effective resolutions.
  • Facilitated proactive identification and resolution of customer issues.
  • Assisted collections department with clerical tasks and processed payments efficiently.
  • Conducted eligibility checks for Medicaid providers, ensuring regulatory compliance.
  • Prepared, reviewed, and submitted health claims to Medicaid agencies promptly.
  • Resolved inquiries from insurance companies through effective communication.

Medical Collector

Newport Endoscopy Center
Newport Beach
09.2015 - 04.2018
  • Managed delinquent patient accounts
  • Managed aging insurance and patient reports
  • Managed collections and claims
  • Posted charges for patients and insurances
  • Investigated denied claims
  • Filed appeals and claims resubmissions
  • Pulled charts
  • Handled outbound and inbound patient calls
  • Responsible for collection payment updates

Office Assistant

Francisco Aguilar Designs
Long Beach
08.2010 - 08.2015
  • Greeted visitors and managed incoming calls with professionalism.
  • Scheduled meetings and conferences to optimize time management.
  • Maintained accurate paper and electronic records for efficient retrieval.
  • Posted outgoing mail and distributed incoming correspondence promptly.
  • Arranged travel logistics and coordinated bank deposits effectively.
  • Organized office operations by managing supplies and equipment usage.
  • Prepared correspondence, reports, and documents in compliance with OSHA standards.
  • Coordinated information flow internally and externally to enhance communication.

Education

Graduate -

Palm Springs High School
Palm Springs
01.2004

Skills

  • Organizational skills
  • Insurance verification
  • Claims processing
  • Investigation due diligence
  • Account reviews
  • Collections
  • Attention to detail
  • Analytical skills
  • Prioritization
  • Multi-tasking
  • Deadline management
  • Computer software proficiency
  • Goal orientation
  • Medical terminology expertise
  • ICD-10 knowledge
  • Bilingual proficiency

Languages

Spanish
Professional

References

References available upon request.

Timeline

Patient Service Representative

Desert Regional Medical Center
03.2025 - Current

Collector

Aurora Behavioral Health
05.2024 - 02.2025

Debt Collector

USCB America
06.2023 - 04.2024

Collection Representative

Loma Linda University Medical Center
05.2021 - 05.2023

Patient Admitting Specialist

Eisenhower Medical Center
05.2018 - 04.2021

Medical Collector

Newport Endoscopy Center
09.2015 - 04.2018

Office Assistant

Francisco Aguilar Designs
08.2010 - 08.2015

Graduate -

Palm Springs High School

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