Aubrey Ortiz
Lake Elsinore
Summary
Dynamic customer service professional with proven expertise at Planet Fitness, adept at resolving billing issues and enhancing member satisfaction. Skilled in communication and problem-solving, I excel in fast-paced environments, ensuring seamless transactions and fostering positive relationships. A quick learner with strong cash handling abilities, committed to delivering exceptional service.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Planet Fitness
Lake Elsinore
01.2025 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Updated system with order specifics and customer details, preferences, and billing information.
Guest Advocate
Target
Ontario
05.2024 - 09.2024
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Mission Vista Academy
Beaumont, CA06-2024
Skills
- Customer service
- Communication skills
- Problem solving
- Cash handling
- Data entry
- Time management
- Quick learner
Languages
English
Full Professional
American Sign Language
Limited
Timeline
Member Service Representative
Planet Fitness
01.2025 - Current
Guest Advocate
Target
05.2024 - 09.2024
High School Diploma -
Mission Vista Academy
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