Aubrey Newcombe
Mono,Canada
Summary
Throughout my professional career I have learned and executed many skills, lessons and practices. I am an individual who operates from a place of passion in creating an impact on those I am helping/servicing. From both my retail and salon experience I've gained insight into customer care and providing the upmost value to my clients and customers. I've gained confidence in product knowledge, retailing, educating, multitasking, problem solving & time management and creating a harmonious environment. I deliver my best efforts in every task I perform, and consistently strive to better myself and learn from mistakes/conflicts. I thank you for taking the time to read my resume and I look forward to connecting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Hair Colourist/Extension Technician
Independant Contractor- Angel Beauti
07.2021 - Current
- Provided strong links of communication through call, text and email to connect with and book clients.
- Adapted to new locations, operations and clientele through working in various salon atmospheres.
- Provided both in-salon and mobile services to best suit clients needs/accessibility.
- Invested in online and in-person education to improve/elevate skills to stay inspired and provide the best service possible.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Used social media platforms to promote services and build relationships with clients and other professionals in the industry.
- Obtained revenue by creating invoices for both clients and salons.
- Completed transactions through Point of Sales such as Square.
- Documented client information, colour formulas and maintenance plans to optimize current and future services.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
Senior Hair Colourist
HOLDENGRACE
02.2018 - 06.2021
- Contributed to a positive salon atmosphere, fostering collaboration among team members.
- Maintained an engaging, supportive environment for both staff and clients.
- Maintained a high level of customer retention by building strong relationships and ensuring consistent quality results.
- Enhanced client satisfaction by providing personalized consultation, maintenance plans and product recommendations.
- Established trust with clients through clear communication about processes and expected outcomes during appointments.
- Established rapport and positive client relationships to maintain and expand clientele via referrals and word-of-mouth.
- Engaged with clients receiving nail treatments, educating them on hair services offered, allowing cross-promotion between service providers.
- Used social media platforms to promote salon and services.
Senior Hair Colourist
Donato Salon + Spa
09.2015 - 02.2018
- Received recognition from management for consistently delivering high-quality service that exceeded both company standards and client expectations.
- Supported junior colourists through mentorship and guidance, fostering their growth and development within the industry.
- Ensured a safe working environment for staff members as well as clients by adhering strictly to safety protocols related to chemical handling.
- Assisted colleagues in solving complex colour correction/labour-intensive challenges.
- Collaborated with colleagues for seamless integration of all services provided between each specialist(colour, cut, spa services).
- Educated clients on additional services offered within the business, resulting in increased spa and haircut services.
- Improved overall efficiency by consistently evaluating and optimizing appointment scheduling.
- Documented client information, colour formulas and general notes on services into booking system.
- Demonstrated thorough knowledge of all salon products and services.
Hair Colourist
Donato Salon + Spa
09.2011 - 09.2015
- Contributed to a positive salon atmosphere, fostering collaboration among team members.
- Established trust with clients through clear communication about processes and expected outcomes during appointments.
- Provided in-depth personalized consultations, analyzing each client's needs and expectations before proceeding with the colouring process.
- Stayed current on industry trends by attending professional workshops and training sessions to enhance skills and techniques.
- Collaborated with stylists for seamless integration of cut, style, and color services for optimal client results.
- Developed customized color formulas for clients, taking into consideration their preferences, skin tone, and hair type.
- Increased salon revenue through effective upselling of additional services and products.
- Handled inventory of hair products.
Sales Associate
Urban Planet
09.2009 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained positive demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Received and prepared merchandise to be displayed and arranged on the sales floor.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
AEC / DEP or Skilled Trade Certificate - Hairstyling
Donato Academy of Hairstyling & Aesthetics
Toronto, ON09.2011
High school diploma - GED
Orangeville District Secondary School
Orangeville, ON06.2010
Skills
- Customer service
- Product knowledge
- Conflict/Issue resolution
- Time management
- POS
- Cash Handling
- Organizational Skills
- Attention to detail
- Written/Verbal communication
- Documentation and reporting
- Work Planning and Prioritization
Certification
Hairstylist, Present
Languages
English
Native or Bilingual
Timeline
Senior Hair Colourist/Extension Technician
Independant Contractor- Angel Beauti
07.2021 - Current
Senior Hair Colourist
HOLDENGRACE
02.2018 - 06.2021
Senior Hair Colourist
Donato Salon + Spa
09.2015 - 02.2018
Hair Colourist
Donato Salon + Spa
09.2011 - 09.2015
Sales Associate
Urban Planet
09.2009 - 08.2011
High school diploma - GED
Orangeville District Secondary School
AEC / DEP or Skilled Trade Certificate - Hairstyling
Donato Academy of Hairstyling & Aesthetics
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