Aubrey Marshall
Vancouver,British Columbia
Summary
I am passionate about safety and customer service. I love consistently providing customers with above-and-beyond experiences. As a flight attendant, I interact with up to 800 people a day, and it makes my day if I can bring joy and connect with each of them, either with a smile, greeting, or an interaction.
As an Inflight Director at Flair, I have found that I am comfortable in a leadership position, and I take pride in guiding our newer Flight Attendants as they grow in their positions. I have learned from my past work experience that, to excel and elevate everyone's learning, a leader must be flexible, adaptable, and solution-oriented at all times, while also ensuring that the crew fully understands the training and the importance of completing each step correctly. I have a very positive attitude, and I enjoy motivating and working with others to obtain the goals the company has set out for us.
Overview
28
28
years of professional experience
Work History
Peer Select Team
Flair Airlines
Vancouver, British Columbia
09.2024 - Current
- Collaborated with hiring managers to define job requirements and desired qualifications.
- Conducted interviews and assessments to evaluate candidate fit and skills.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
Line Check Team
Flair Airlines
Vancouver, BC
01.2022 - Current
- Mentored and evaluated new flight attendants to ensure consistent delivery of training standards.
- Provided feedback and guidance to improve employee performance on FAM flights.
- Provided support for individual employees who had difficulty grasping concepts during FAM flights.
Inflight Director
Flair Airlines
Vancouver, BC
11.2021 - Current
- Responsible to the Captain for duties concerning the passenger safety and comfort as prescribed by the Flight Attendant Manual
- Conduct a pre-flight briefing with the Cabin Crew which includes the review of the flight information as well as the assurance of the Crews knowledge in the following procedures: safety, security, communication and emergency.
- Ensure that prior to departure all catering and commissary supplies are fully stocked and that all the aircraft's doors are closed and secure
- Ensure that any contamination or safety concerns that are observed in the cabin are communicated to the Captain
- Ensure Inflight Service Reports and all necessary reports are completed and sent in at the end of each flight pairing.
- Attend trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Offer answers to passengers' questions and resolve issues that arise during flights.
- Comfort and provide reassurance to passengers during unforeseen or stressful events.
- Direct junior team members in proper duties and company regulations.
- Instruct passengers on safety and emergency procedures and answer questions related to flight.
Flight Attendant
Flair Airlines
Vancouver, BC
02.2020 - Current
- Offer answers to passengers' questions and resolve issues that arose during flights.
- Follow safety, passenger and supply pre-flight checklists.
- Instruct passengers on safety and emergency procedures and answer questions related to flight.
- Keep cabin neat, clean and professional in appearance.
- Restock and organize food, beverage and passenger items inventory.
- Help guests locate seats and stow luggage in appropriate locations.
- Manage refreshments cart at scheduled intervals to give passengers food and beverages.
- Follow company regulations and rules promoting a safe environment for both travelers and employees.
- Stock cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
Spa Manager
Skoah
North Vancouver, BC
01.2009 - 08.2023
- Assist guests with booking appointments, as well as resolving customer issues
- Create a safe, calm, and relaxing atmosphere for guests.
- Ensure guest experiences are met above and beyond satisfaction.
- Working as a team with my fellow employees by communicating with and respecting each other, as well as our environment, ensures exceptional guest experiences.
- Employee scheduling, delegating both daily and weekly tasks, ensuring they meet company standards.
- Inventory control and Payroll
Kids Yoga Chaperone
Kukoon Yoga
Port Moody, BC
04.2019 - 02.2020
- Teaching yoga classes in a safe and creative space to children and their parents
- Creating lesson plans that are filled with movement, breathwork and meditation
- Planning and hosting community yoga events
- Social Media
Weight Loss Consultant
Jenny Craig Weight Loss Centre
09.2007 - 01.2008
- Client Coaching, utilizing the Jenny Craig Model to connect with clients and understand their goals and challenges
- Meet weekly with clients to plan their goals, create food menus, and keep them focused on their goals
Server
De Dutch Pannekoek
North Vancouver, BC
01.1998 - 02.2007
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items..
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Kids Yoga Teacher Training
Rainbow Kids Yoga Training
Vancouver, BC04.2019
Retail Marketing Certificate Program - Marketing Management - Retail Marketing Management
Capilano University
North Vancouver, BC06.1996
Skills
- Flexibility and adaptability
- Empathetic communication
- Customer support and service
- Effective verbal and written skills
- problem solving
- Decisive decision-making
- Calmness in high-pressure situations
- Understanding passenger needs
- Reliable teamwork and cooperation
- Leadership in team settings
- Candidate assessment expertise
- Knowledge of safety protocols
- Coaching and mentorship abilities
- Efficient time management skills
Timeline
Peer Select Team
Flair Airlines
09.2024 - Current
Line Check Team
Flair Airlines
01.2022 - Current
Inflight Director
Flair Airlines
11.2021 - Current
Flight Attendant
Flair Airlines
02.2020 - Current
Kids Yoga Chaperone
Kukoon Yoga
04.2019 - 02.2020
Spa Manager
Skoah
01.2009 - 08.2023
Weight Loss Consultant
Jenny Craig Weight Loss Centre
09.2007 - 01.2008
Server
De Dutch Pannekoek
01.1998 - 02.2007
Kids Yoga Teacher Training
Rainbow Kids Yoga Training
Retail Marketing Certificate Program - Marketing Management - Retail Marketing Management
Capilano University