Aubrey Gonzalez
Richmond
Summary
Proactive and reliable, excelled at Cinemark by enhancing customer satisfaction and promoting a positive movie-going experience. Demonstrated exceptional time management and customer service skills, fostering teamwork and efficient problem-solving. Skilled in point of sale systems, ensuring smooth transaction processing and maintaining high standards of cleanliness and safety.
Positive, dedicated, and personable individual with strong aptitude for customer service and teamwork. Understanding of theater operations and proficient in handling ticket sales and customer inquiries. Committed to creating memorable experiences for patrons and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Theater Crew Member
Cinemark
02.2024 - Current
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Promoted collaboration and teamwork, ensuring a constructive workplace environment.
- Coordinated with teammates to support ongoing production by managing crucial timelines.
- Provided exceptional customer service to promote positive movie-going experience.
- Ensured accurate and efficient transaction processing, prioritizing customer satisfaction.
Sales Associate
Sketchers
03.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
John Henry High School
Richmond, CASkills
- Time management
- Customer service
- Problem-solving
- Point of sale systems
- Food safety
- Multitasking
- Reliability
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Theater Crew Member
Cinemark
02.2024 - Current
Sales Associate
Sketchers
03.2023 - 01.2024
John Henry High School
Similar Profiles
Kennedy ScaliaKennedy Scalia
Theater Crew Member at CinemarkTheater Crew Member at Cinemark
Jose CazaresJose Cazares
Movie Theater Employee at CinemarkMovie Theater Employee at Cinemark
Jadyn CallawayJadyn Callaway
Team Member at CinemarkTeam Member at Cinemark
Vibhav CheekatiVibhav Cheekati
Theatre Team Member at CinemarkTheatre Team Member at Cinemark
Bradley HallBradley Hall
Independant Filmmaker at Thanks Dad ProductionsIndependant Filmmaker at Thanks Dad Productions