Aubree L. Critchfield
Norco
Summary
Motivated and detail-oriented professional pursuing a career as a Riverside County Sheriff Dispatcher. Experienced in handling high call volumes, multitasking in fast-paced environments, and remaining calm under pressure. Strong background in customer service, communication, and teamwork, with hands-on exposure to law enforcement protocols through volunteer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Rep / Team Member
Porky’s Pizza
Corona
07.2025 - Current
- Answer and process customer calls with speed and accuracy in a fast-paced environment.
- Coordinate communication between customers, kitchen staff, and delivery drivers to ensure smooth operations.
- Prioritize and organize multiple tasks under pressure to meet customer expectations.
- Maintain professionalism while resolving customer concerns and complaints.
- Develop strong multitasking and problem-solving skills transferable to high-stress environments.
Team Member
Pizza Fanzz
Norco
04.2024 - 06.2025
- Handled high call volume by accurately taking and processing customer orders.
- Balanced multiple responsibilities including phone orders, in-person customers, and service preparation.
- Delivered excellent customer service by staying calm and professional in busy or stressful situations.
- Worked efficiently with team members to meet time-sensitive customer needs.
- Ensured order accuracy through strong attention to detail.
Police Explorer
Riverside Police Department
Riverside
03.2022 - 10.2023
- Assisted officers during community events, ride-alongs, and station duties, gaining direct exposure to law enforcement.
- Observed and became familiar with proper radio communication and dispatch protocols.
- Completed tasks requiring accuracy and attention to detail.
- Developed professionalism, discipline, and teamwork in a structured, high-responsibility environment.
- Strengthened communication skills by interacting with the public, officers, and community members in diverse situations.
- Demonstrated the ability to remain calm and focused in high-pressure or unpredictable circumstances.
Education
High School Diploma -
Norco High School
Norco, CA01.2025
Associate’s Degree - Communication
Norco College
Norco, CASkills
- Call Handling
- High-Volume Communication
- Multitasking
- Time Management
- Conflict Resolution
- Customer Service
- Radio & Dispatch Protocol Familiarity
- Professionalism Under Pressure
- Teamwork
- Collaboration
- Problem-Solving
- Critical Thinking
Timeline
Customer Service Rep / Team Member
Porky’s Pizza
07.2025 - Current
Team Member
Pizza Fanzz
04.2024 - 06.2025
Police Explorer
Riverside Police Department
03.2022 - 10.2023
High School Diploma -
Norco High School
Associate’s Degree - Communication
Norco College