Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Surveillance Operator
Cage & Coin – Dual Count Supervisor, Main Banker
Security Officer – Emergency Medical Responder/Shift Investigator.
Thorough understanding of SOP for Security, Cage and Coin and Surveillance as written standard from 1999-2006.
Private Investigations – transferable skills related to positions of nondisclosure culture
1995 - 2014
Civilian Clearance with leading law enforcement agency, Private Investigations License. Areas mentored in during this time: Location of Persons, Witness Statements, Delivery of Summons, Mobile/On foot Surveillance, Fraud Investigations, Employee Misconduct, Employer Requests for New Hire Prospects, Removal of Victims from abusive environments.
NOTE: Willing to discuss skills obtained and situational awareness earned from these experiences due to nondisclosure.
Managerial Experience – Supply Chain Management, Agile Logistics and other companies related to Systemic Management and Team Precision.
2011-March 2020
· Streamlined operation processes for increased efficiency and cost reduction through careful analysis of the employee: systemic calibrations.
· Increased team productivity by creating/facilitating training sessions on best practices
· Academic focus on strong verbal leadership in work environments requiring care and control for employee enhancements
Corporate Training/Facilitation – Trainer Level II Air Canada
2018-2021
· Instructed Best Practices with ongoing constructive feedback to enhance employee’s professional growth
· Streamlined onboarding process reducing new hire release time for operational productivity
· Optimized training delivery schedules accommodating diverse learning styles and work commitments.
· Developed learning plans, instructional materials videos, online/in class material and test batteries for 15 workstations
· Created manuals according to strict company policies and GTAA, IATA, Transportation Canada and Canada Customs Protocols
· Disciplinary Action delivery tactics ensuring diplomacy and performance enhancements.