Summary
Overview
Work History
Education
Skills
Transferable Skills
Timeline
Generic

Aubie Erin Kaplan

Uxbridge,ON

Summary

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.


Overview

30
30
years of professional experience

Work History

Dual Surveillance Supervisor

Great Blue Heron Casino
08.2024 - Current
  • Operated surveillance equipment, recording servers and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and play systems to quickly identify illegal activity.
  • Reviewed video surveillance footage.
  • Monitored gambling activities for compliance with AGCO, and OPP.
  • Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members.
  • Observed hotel and gambling floor operations for
  • irregular activities indicative of cheating or illegal behavior.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.

Previous Gaming Experience

Ontario Lottery and Gaming Corporation, OLG
06.2000 - 05.2006

Surveillance Operator

  • Observe, record, report suspicious activity, cheating methods and play systems to quickly identify illegal activity.
  • Monitor gaming activities for compliance as per AGCO and OPP stipulations.
  • Utilized well-developed interpersonal and communication platforms to work well with Gaming Management and Law Enforcement Agencies.

Cage & Coin – Dual Count Supervisor, Main Banker

  • Control of site assets through standardized procedures
  • Engage in leadership duties pertaining to count and drop processes
  • Handling of Large Cash transactions and site banking procedures.

Security Officer – Emergency Medical Responder/Shift Investigator.

Thorough understanding of SOP for Security, Cage and Coin and Surveillance as written standard from 1999-2006.

Master Trainer

Kaplan Wellness Strategies
11.1995 - Current
  • Promoted the importance of regular physical activity via engaging social media content that showcased success stories and provided helpful tips for maintaining an active lifestyle.
  • Developed rapport with clients from diverse backgrounds, adapting training styles to accommodate their unique preferences and cultural sensitivities.
  • Collaborated with local healthcare providers to develop comprehensive rehabilitation programs for clients recovering from injuries or surgeries.
  • Conducted fitness seminars at local businesses to promote corporate wellness initiatives aimed at reducing healthcare costs and improving employee productivity.
  • Developed and led group fitness classes for diverse age groups, abilities, and interests to foster a sense of community among gym members.
  • Organized and coordinated special events such as charity fitness challenges or themed workout sessions to promote community involvement.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed and implemented fitness assessment system to evaluate progress of participants.

Logistics and Supply Chain Management

Agile Logistics and Other Related Companies
04.2011 - 03.2020
  • Streamlined operational processes for increased efficiency and cost reduction through careful analysis of logistics and supply chain management.
  • Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
  • Enhanced risk management strategies by identifying potential bottlenecks in the supply chain and taking corrective action.
  • Implemented risk management strategies to minimize potential disruptions in the supply chain, ensuring business continuity and protecting company assets.
  • Optimized supply chain management, leading to reduced lead times and enhanced customer satisfaction.
  • Optimized supply chain management, resulting in improved delivery times and reduced inventory costs.
  • Managed complex logistical tasks such as supply chain management, transportation coordination, and inventory control.

Trainer Level II

Air Canada, Lester B. Pearson International Airport
01.2018 - 06.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Developed lesson plans, instructional materials and written practice tests for 15 work stations.
  • Wrote training manuals for station attendants according to strict company guidelines and GTAA, IATA, Transportation Canada and Canada Customs protocols.

Education

Bachelor of Arts - Psychology

Trent University
Oshawa, ON
05-2029

Skills

  • Suspicious activity monitoring
  • Large payout verification
  • Strategic Planning for Department Goal Success
  • Teamwork Collaboration with Leadership Style
  • Time management
  • Administrative Accountability and Tracking
  • Strong focus for Internal/External Operational Department Relations
  • Excellent communication via awareness in articulation
  • Conflict resolution capabilities to build strong cultures
  • Professional demeanor via diplomacy

Transferable Skills

Private Investigations – transferable skills related to positions of nondisclosure culture                    

1995 - 2014

Civilian Clearance with leading law enforcement agency, Private Investigations License. Areas mentored in during this time: Location of Persons, Witness Statements, Delivery of Summons, Mobile/On foot Surveillance, Fraud Investigations, Employee Misconduct, Employer Requests for New Hire Prospects, Removal of Victims from abusive environments.

NOTE: Willing to discuss skills obtained and situational awareness earned from these experiences due to nondisclosure.


Managerial Experience – Supply Chain Management, Agile Logistics and other companies related to Systemic Management and Team Precision.

2011-March 2020

· Streamlined operation processes for increased efficiency and cost reduction through careful analysis of the employee: systemic calibrations.

· Increased team productivity by creating/facilitating training sessions on best practices

· Academic focus on strong verbal leadership in work environments requiring care and control for employee enhancements


Corporate Training/Facilitation – Trainer Level II Air Canada

2018-2021

· Instructed Best Practices with ongoing constructive feedback to enhance employee’s professional growth

· Streamlined onboarding process reducing new hire release time for operational productivity

· Optimized training delivery schedules accommodating diverse learning styles and work commitments.

· Developed learning plans, instructional materials videos, online/in class material and test batteries for 15 workstations

· Created manuals according to strict company policies and GTAA, IATA, Transportation Canada and Canada Customs Protocols

· Disciplinary Action delivery tactics ensuring diplomacy and performance enhancements.

Timeline

Dual Surveillance Supervisor

Great Blue Heron Casino
08.2024 - Current

Trainer Level II

Air Canada, Lester B. Pearson International Airport
01.2018 - 06.2021

Logistics and Supply Chain Management

Agile Logistics and Other Related Companies
04.2011 - 03.2020

Previous Gaming Experience

Ontario Lottery and Gaming Corporation, OLG
06.2000 - 05.2006

Master Trainer

Kaplan Wellness Strategies
11.1995 - Current

Bachelor of Arts - Psychology

Trent University
Aubie Erin Kaplan