Executive leader with 10+ years of experience managing multi-million-dollar social and public safety programs across federal, nonprofit, and educational sectors. Expertise in driving service innovation, forming strategic partnerships, and achieving measurable results in diverse environments. Councilman on Poverty Elimination Board, Prince Edward Island.
Skills
Program development
Client relationships
Community outreach
Employee development
Documentation and reporting
Program leadership
Multicultural communications
Operational risk management
Work History
Tourism Standards Officer Team Lead
Government Of Prince Edward Island
Charlottetown, PE
06.2025 - 05.2026
Led the accommodation inspection program for tourism businesses mainly Hotels,Motels,Inns,Air B n B ,Cottages, Campgrounds etc across Prince Edward Island .Assigned caseloads, scheduled visits, and explained the process to operators.
Supervised Tourism Standards Officers ensured that inspections met Tourism PEI accommodation regulations and quality standards.
Investigated tourism accommodation complaints, partnered with Compliance Officers to gather evidence.
Organized staff training, supported learning, development, and performance improvement.
Delivered Tourism Regulation presentations on inspection procedures, licensing, and public safety to communities.
Communicated inspection results, and guided operators toward compliance.
Maintained records in the CRM system; ensured data accuracy, and timely reporting.
Applied HR policies; assisted with performance reviews, discipline, and staff support.
Issued referrals for fire, health, or building code violations; ensured coordination across departments.
Provided CRM system support to operators, enhanced user experience, and improved information quality.
Recorded travel and site visit logs; ensured transparency and documentation standards.
Provincial Program Coordinator
The Salvation Army Of Canada
Charlottetown, PE
05.2022 - 04.2025
Led the expansion of the Home Heating Program across Prince Edward Island, increasing service coverage to more than 3,400 households per annum.
Forged strategic partnerships with local businesses, enhancing client support, and boosting community engagement.
Directed data analytics operations, improving reporting accuracy and informing funding decisions
Served as primary liaison for program accountability, providing timely updates to stakeholders
Optimized resource allocation and budget usage, extending program reach within funding limits
Built cross-sector relationships with government officials and nonprofits to amplify program impact
Ensured compliance with program guidelines and budgets to maintain operational excellence
Prepared reports on progress towards program goals for management review.
Prepared periodic reports, financial statements, and records on program activities for management.
Explained program offerings, requirements to participants, and answered related questions.
Identified areas where improvements can be made in order to increase efficiency or effectiveness.
Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
Security Officer
APPS Integrated Security Solutions (Casual)
Charlottetown, PE
02.2021 - 03.2025
Logged security activities to ensure accurate incident tracking and compliance.
Monitored surveillance systems for prompt detection and response to suspicious behavior.
Enforced post orders while maintaining visibility to deter unauthorized access.
Identified safety hazards and resolved issues to reduce risks for staff and visitors.
Responded swiftly to emergencies through effective coordination of personnel and resources.
Reviewed CCTV footage to identify violations and assist in investigations.
Collaborated with law enforcement and emergency responders for efficient incident management.
Controlled access to sensitive areas utilizing secure systems to safeguard property.
Cultural Event Coordinator
IRSA PEI (Summer Contract)
Charlottetown, PE
05.2024 - 10.2024
Spearheaded planning and execution of culturally diverse event themes, driving high attendee satisfaction.
Directed comprehensive event logistics, ensuring timely delivery within budget constraints.
Supervised registration teams to streamline check-in processes, reducing wait times significantly.
Coordinated media coverage with photographers and videographers, enhancing post-event visibility.
Identified and secured venues aligned with event goals and client preferences.
Conducted thorough post-event evaluations to refine programming and exceed client expectations.
Resolved on-site challenges swiftly, maintaining seamless operations throughout events.
Cultivated relationships with sponsors, partners, and suppliers, expanding resources for future events.
Assessment Clerk
Holland College (Part-Time)
Charlottetown, PE
08.2023 - 05.2024
Developed impactful assessment service proposals aligned with institutional goals and priorities.
Managed internal and external contracts for assessment services, ensuring timely delivery and high client satisfaction.
Evaluated aptitude tests and generated feedback reports to support precise placement and performance monitoring.
Maintained meticulous client records, ensuring compliance with all quality and consent documentation standards.
Administered secure testing materials for multiple institutions while consistently meeting regulatory requirements.
Monitored revenues and expenditures, prepared invoices, and executed financial reconciliations without discrepancies.
Upheld ISO compliance by managing data records to enhance audit readiness and transparency.
Designed instructional strategies that improved learner engagement and effectiveness.
Customs and Border Protection Officer
The Government Of The Bahamas
Nassau , BHS
11.2008 - 12.2020
Collaborated with national and international law enforcement to enforce immigration, customs, and public safety laws.
Investigated immigration violations and smuggling operations, contributing to successful prosecutions.
Coordinated detention and deportation processes for individuals violating immigration regulations.
Conducted inspections of cargo and freight to ensure compliance with transportation laws.
Enforced border security by verifying legal entry of goods and individuals, preventing trafficking.
Responded to public complaints regarding immigration violations, leading to effective resolutions.
Developed strategic plans to apprehend suspects involved in cross-border offenses.
Created training materials and led sessions to enhance staff competencies in customs law.
Education
Associate of Arts - Marketing & Advertising Management
Holland College
Charlottetown, PE
Post-Graduate Certificate - Foundational Coach Training And Leadership
PROGRAM SERVICES TEAM LEAD, SENIOR DENTAL OFFICER, SENIOR PROJECT OFFICER at NAPROGRAM SERVICES TEAM LEAD, SENIOR DENTAL OFFICER, SENIOR PROJECT OFFICER at NA