Atul Thakur
Calgary,AB
Summary
Experienced Network Analyst and Technical Support professional with skills in troubleshooting, network maintenance, and customer support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Analyst
Columbia Basin Trust
Cranbrook, British Columbia
12.2022 - Current
- Achieved maximum uptime for broadband corporations in Colombia through efficient network operations management.
- Oversaw installation of Adtran - DWDM, Cisco (9500, 9200), and Nutanix Data Centre infrastructure.
- Ensured licensing compliance for network systems including Cisco, Redhat, and Windows Data Centre.
- Managed documentation for network elements to maintain accurate records.
- Analyzed KPI reports to identify performance trends and optimize operations.
Network Analyst
Rogers communications
Calgary, Alberta
02.2019 - 11.2022
- Delivered first-level support, addressing trouble tickets and engaging with customers daily in 24/7 enviorment .
- Gained hands-on experience with PRI, SIP, Smart Voice, Cisco-Meraki, Avaya, network gateways, cloud services, VPLS, and EVPL.
- Diagnosed and resolved wireless, security, switching, and end device issues for Cisco Meraki clients.
- Evaluated packet captures and log messages using tools such as Wireshark and Meraki Dashboard.
Dialer Operation Technician
Rogers communications
Vancouver, British Columbia
11.2015 - 02.2019
- Maintained outbound dialer for national sales team to boost operational efficiency.
- Resolved dialing issues and facilitated campaign refreshes through SQL support.
- Developed macros to automate data transfer between SQL Server and Excel, generating formatted reports using VBA scripts.
Education
Master of Science - Consultancy Management
BITS-Pilani
03-2014
Bachelor of Technology - Information Technology
PTU
05-2010
Skills
- Network troubleshooting and configuration
- Hardware installation and support
- VoIP systems management
- Customer support and relations
- Licensing compliance and regulation
- Data analysis and reporting
- Linux systems administration
Certification
- CCNA
- SC 900 (Ongoing)
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Network Analyst
Columbia Basin Trust
12.2022 - Current
Network Analyst
Rogers communications
02.2019 - 11.2022
Dialer Operation Technician
Rogers communications
11.2015 - 02.2019
Master of Science - Consultancy Management
BITS-Pilani
Bachelor of Technology - Information Technology
PTU