Atul Saini
Halifax,NS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Global empire corporation
Liverpool, NS
08.2023 - Current
- Interacted with waitstaff regarding special orders for customers with food allergies.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication .
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Assistant Manager
PIZZA HUT
Montreal, QC
05.2022 - 06.2023
- Worked closely with front-end staff to assist them .
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Design Technician
Domfoam Inc.
Montreal, Quebec
05.2022 - 06.2023
- Produced 2D and 3D design drafts using hand drawings and AutoCAD software.
- Performed hand sketches of potential designs for customers.
- Implemented revisions as required by engineering, customer or suppliers
Cashier
ESSO GAS STATION
Laval, QC
11.2020 - 08.2021
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
Education
Associate of Science - Industrial Design
AVIRON TECHNICAL INSTITUTE
Montreal, QC05.2022
Skills
- Call Controlling
- Customer Communications
- Account Updating
- Inbound Phone Call Management
- Technical Troubleshooting
- Communicating With Clients
- Report Preparation
- Data Entry
- Efficient and Detail-Oriented
- Customer Service
Timeline
Customer Service Representative
Global empire corporation
08.2023 - Current
Assistant Manager
PIZZA HUT
05.2022 - 06.2023
Design Technician
Domfoam Inc.
05.2022 - 06.2023
Cashier
ESSO GAS STATION
11.2020 - 08.2021
Associate of Science - Industrial Design
AVIRON TECHNICAL INSTITUTE
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