Attiyya Williams
Victorville
Summary
Customer-focused Inflight Crew Member experienced in delivering exceptional service and maintaining safety in fast-paced environments. Achieved positive passenger experiences through effective communication, conflict resolution, and emergency response. Committed to professionalism and empathy while supporting diverse populations.
Overview
1
1
Certification
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Special Education Tutor
Tutor Me Education
01.2026 - Current
- Delivered individualized support by adapting communication styles to address diverse learning needs.
- Cultivated positive relationships through patience, empathy, and strong interpersonal skills, fostering a supportive learning environment.
- Facilitated communication with students, families, and educators about progress and support needs, ensuring collaborative educational experiences.
- Demonstrate cultural awareness, compassion, and professionalism.
- Maintain accurate records and documentation while managing responsibilities independently.
Security Officer
CSC Event Staff
01.2025 - Current
- Monitored crowds, identified potential safety concerns, and enforced security procedures and protocols to ensure event safety.
- Provide exceptional guest service while maintaining a safe and welcoming environment during large-scale events, including sporting events, concerts, and conventions.
- Assisted guests with directions, seating, accessibility needs, and event-related questions, enhancing overall customer experience.
- Respond calmly and professionally to emergencies, disturbances, and customer concerns.
- Apply conflict resolution and de-escalation techniques to support positive outcomes.
- Collaborated with supervisors, event teams, and emergency personnel to uphold safety standards and optimize event efficiency.
- Demonstrate professionalism, situational awareness, and strong communication in high-pressure environments.
In-Home Supportive Services (IHSS) Care Provider
IHSS
Victorville
01.2025 - Current
- Supported daily activities, facilitating mobility assistance, transportation, and personal care.
- Delivered compassionate assistance, ensuring safety, dignity, and respect for individual needs.
- Monitored client health and reported changes to healthcare professionals.
- Engaged in clear communication with clients and families to ensure understanding. with clients, families, and healthcare professionals.
- Responded effectively to changing situations, maintaining calm and professionalism.
- Protected client privacy by adhering to confidentiality protocols in all interactions. and accurate documentation.
- Coordinated transportation for clients to medical appointments and social events.
- Collaborated with family members to address client concerns and preferences.
- Adhered to safety protocols and maintained confidentiality of client information.
- Monitored medication schedules and administered medications regularly.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Performed light housekeeping duties such as laundry and meal preparation.
- Assisted clients with grocery shopping and errands.
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Provided companionship and emotional support to elderly clients.
- Developed individual care plans according to needs of the client.
- Communicated regularly with family members regarding care status of the client.
- Organized recreational activities to stimulate physical and mental well-being of the client.
- Adhered strictly to all regulations concerning confidentiality of patient information.
- Administered specialized treatments prescribed by healthcare professionals.
- Attended training sessions related to home health topics or skills enhancement.
- Recorded client progress notes on a regular basis.
- Educated families about safety precautions for the disabled or elderly at home.
- Oversaw client budget and expenses including paying bills, tracking expenses.
- Collaborated closely with multidisciplinary team members to ensure quality care delivery.
- Kept up-to-date records of services provided for billing purposes.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted patients with daily hygiene tasks by assisting with personal hygiene tasks and completing basic household chores.
- Provided emotional support to clients to enhance their overall happiness and well-being. and healthy by providing mental and emotional support.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Direct Support Professional
California Mentor
Victorville
05.2025 - 05.2026
- Supported individuals with developmental disabilities to enhance independence, ensure safety, and improve quality of life.
- Assisted with daily living activities, transportation, and community integration.
- Assisted individuals in daily living activities, facilitated transportation, and promoted community integration for better social engagement.
- Followed emergency procedures, safety plans, and behavioral support guidelines.
- Maintained accurate documentation and collaborated with interdisciplinary teams to ensure comprehensive care.
Education
Bachelor's Degree -
California State University, San Bernardino
San Bernardino, CA 01.2027 - 06.2029
Bachelor's Degree - Health Sciences / General Education Coursework
Chaffey College
Rancho Cucamonga, CABachelor's Degree - Health Sciences / General Education Coursework
Victor Valley College
Victorville, CASkills
- Surveillance Monitoring
- Emergency Incident Management
- Safety compliance
- Crisis management
- Emergency preparedness
- Security Reporting
- Incident Documentation
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Problem Solving
- Fast-paced multitasking
- Team Collaboration
- Adaptability & Flexibility
- Attention to Detail
- Reliability & Professionalism
- Customer Recovery
- Client Engagement
- Conflict Resolution
- Active Listening
- Passenger Assistance
Certification
- California Guard Card
- BLS (Basic Life Support)
- ACLS (Advanced Cardiovascular Life Support)
- CPR & First Aid Certified
- CPI (Crisis Prevention Intervention)
- ISSA Certified Personal Trainer (CPT) In Progress (Expected 2026)
- Crisis Prevention & Safety Training
- Customer Service Training
Additional Qualifications
- Comfortable working in diverse environments and interacting with people from different cultures and backgrounds.
- Able to stand, walk, assist customers, and perform safety-related duties for extended periods.
- Strong commitment to safety, hospitality, teamwork, and creating positive customer experiences.
- Willing and prepared to complete required airline training and FAA-compliant safety procedures.
Timeline
Bachelor's Degree -
California State University, San Bernardino
01.2027 - 06.2029
Special Education Tutor
Tutor Me Education
01.2026 - Current
Direct Support Professional
California Mentor
05.2025 - 05.2026
Security Officer
CSC Event Staff
01.2025 - Current
In-Home Supportive Services (IHSS) Care Provider
IHSS
01.2025 - Current
Bachelor's Degree - Health Sciences / General Education Coursework
Chaffey College
Bachelor's Degree - Health Sciences / General Education Coursework
Victor Valley College