Attinderbir Singh Wariach
Brampton
Summary
Accomplished Dispatcher with expertise at TransRoaders Inc., adept at optimizing routes and enhancing customer satisfaction through effective communication and problem-solving. Demonstrated strong decision-making skills, reducing fuel costs significantly while maintaining high service standards. Proven ability to manage high-stress situations and streamline operations for improved efficiency.
Overview
5
5
years of professional experience
Work History
Dispatcher
TransRoaders Inc.
03.2024 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
Dispatcher
R.N.G. Transport Inc
06.2022 - 03.2024
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
Truck Driver
R.N.G. Transport Inc.
06.2020 - 06.2022
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Operated with safety and skill to avoid accidents and delays.
Education
General Business
Northern College of Applied Arts And Technology
Toronto, ON09-2019
Schooling
Spring Dale Senior School
Amritsar, India02-2016
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Route planning
- Customer relationship management
- Schedule coordination
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Dispatcher
TransRoaders Inc.
03.2024 - 03.2025
Dispatcher
R.N.G. Transport Inc
06.2022 - 03.2024
Truck Driver
R.N.G. Transport Inc.
06.2020 - 06.2022
General Business
Northern College of Applied Arts And Technology
Schooling
Spring Dale Senior School
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