Attaullah Mirzahi
Summary
Experienced with network management, system administration, and technical support. Utilizes in-depth knowledge of IT systems to maintain and improve infrastructure performance. Strong understanding of troubleshooting techniques and system optimization, ensuring reliable and efficient IT operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Senior IT, Officer
Aga Khan Foundation, Afghanistan
12.2023 - 01.2025
- Installation and configuration of Kerio Control server
- Bandwidth management rule creation in Kerio Control server and monitoring it
- Installation, configuration and update of Kaspersky for Windows Server on all servers and monitor it regularly
- Creating domain policies and group policies for clients and clients’ computers
- Proper tracking of servers to make sure they are working properly
- Taking all server systems software backup (Acronis backup) and hardware backup regularly and storing it in a safe place
- Taking tape backup (Symantic backup) of iScala server, IT Inventory Server and Data server regularly and storing it in a safe place
- Updating servers periodically and documenting it
- Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
- Response to queries either in person or over the phone
- Provide front-line helpdesk support for all staff within the region
- Assigning received IT helpdesk tasks through email and mobile for relevant IT staff
- Ask questions to determine the nature of problems and walk users through problem solving process
- Follow up with users to ensure the issue has been solved
- Ensuring to record all daily helpdesk queries
- Ensure helpdesk communication is functional and done according to the request
- Provide technical support to other team members, and district office in remote and visit
- Installation and configuration of all types of operating systems
- Taking image of computers, restoring image on new computers, creating image for new computers and new operating systems
- Sharing and installing printers to client computers
- Configuring users’ outlook email account and updating the signature
- Antivirus installation, update and upgrade for client computers
- Configuring/mapping shared drives/folders for all clients
- Joining computers to domain, creating users in active directory and assigning permissions to them
- Creating users, configuring users and managing their quota in Kerio Control server
Regional IT, Officer
Aga Khan Foundation, Afghanistan
03.2021 - 12.2023
- To assist Regional Coordinator, IT for checking and backing up of all servers and Datas in the region
- Installation and configuration of Kaspersky Antivirus server, updating and monitoring it regularly
- Installation and configuration of Print server and monitoring server and all printers
- Installation and configuration of WSUS server and monitoring it regularly
- Proper tracking of servers to make sure they are working properly
- Installing and updating Kaspersky antivirus to all workstations and servers
- Making sure that all clients’ anti-virus is updated, connected and scanning normally as per schedule
- Configuring/mapping shared drives/shared folders to all clients’ computers and making the shared drive/shared folders are secure
- Creating Domain Policy and group policy for users and computers
- Creating users, configuring users, and managing the quotas of all users in Kerio Control server
- Creating rule in Kerio Control and managing the bandwidth
- Sharing and installing of printers to client computers
- Configuring and installing of routers/wireless access points
- Configuring and installing of wirelesses access points/routers in AKF offices and guesthouses
- Checking and tracking of all wireless routers/wireless access pints and bridges that are not misused and attacked
- Receiving all IT equipment from National office IT department and regional office logistics department and recording it properly
- Delivering and updating the IT equipment through IT database on time and keeping the IT database clean and updated
- Inventory and tagging all IT equipment and keeping the IT asset tag numbers updated
- Cabling of all AKF guesthouses/staff houses and regional/district offices
- Trucking of new district offices, AKF guesthouses/staff houses
- Regularly travel to all AKF bamyan region districts for solving IT problems and IT equipment maintenance
- Installing, configuring, troubleshooting and maintenance of AKF standard softwares & network devices such as but not limited to switches, routers, wireless routers, access points, printers
- Configuring users’ outlook and keeping outlook data safe and secure
- Installing and configuring different types of Operating systems and taking images (backup) of client computers
- To support IT Office for arrangement and procurement of required IT equipments and spare parts
- To assist Regional Office for providing regular (monthly, yearly) progress reports of IT related activities
- To carry out the responsibilities of the role in a way which reflects AKF’s commitment to protecting children in accordance with the Child Safeguarding Policy
Regional IT, Assistant
Aga Khan Foundation, Afghanistan
01.2020 - 03.2021
- To assist Regional Officer, IT in updating the inventory, database and getting backup of all system, servers and Data in the region
- Responsible for daily, weekly, monthly and yearly data and system backup of (Shared folders, Servers, network devices, and client computers)
- To make sure that all the Servers function properly
- Making sure that all clients Anti-Virus is updated, connected and scanning normally
- Configuring shared Drives to all Clients computer and making sure that shared drives are secured
- Maintenance of all computers and printers as per schedule
- Installing and sharing printers to client computers
- Making all new laptops and desktops functional for AKF staff
- Creating users, configuring users and managing the quotas of all users
- To check all Servers and IT hardware systems daily
- Check internet speed and Servers daily
- Installation and configuration of operating systems and taking image of computers
- Receiving all IT equipment from National program office IT and Bamyan regional office logistics and recording it properly
- Receiving and giving delivery of IT asset and updating the Database on time
- To maintain accurate and updated Inventory and database of IT Equipment
- Configuring users’ outlook and keeping outlook data safe and secure
- Regularly travel to district offices and camp base offices of AKFA in Bamyan region for solving IT problems, IT equipment’ maintenance and physical verification of IT Asset
- To assist the Regional Office for providing regular (monthly and yearly) progress reports of IT related activities
- To carry out the responsibilities of the role in a way which reflects AKF’s commitment to protecting children in accordance with the Child Safeguarding Policy
- Support Regional Coordinator, IT for coordination & integration with National Program office IT department for urgent problems
- Perform any other related task and duty assigned by the supervisor
IT Officer
Top Vision Logistic Services, Kabul, Afghanistan
01.2018 - 12.2019
- Installation and Configuration of MS Office, Windows10 and other licensed software
- Configuration of Wireless Routers, Access Points and Switches
- Maintenance of Printers, Scanners and client computers
- Installation, configuration & image creation of any type of OS
- Hardware, Software and networking troubleshooting and problem solving
- Keeping updated records of IT Assets
- Reporting IT activities and challenges to Administration department manager
- To support procurement in purchasing required IT equipment and spare parts
IT Assistant
Top Vision Logistic Services, Kabul, Afghanistan
07.2015 - 12.2017
- Overall troubleshooting and supporting end users’ daily issues in term of Hardware and Software and applications installation and configuration
- Doing maintenance and servicing periodically the peripherals, desktop, laptop and other IT devices
- Operation systems installation and configuration
- User creation for new clients
- Microsoft outlook and other emailing services configuration
- Configuration and installation of printers, scanners and copiers
- Distributing new updates of Microsoft packages, antiviruses and other third-party software
- Controlling user access permissions and privileges
- Providing full support to all clients in IT knowledge and issues
Education
Bachelor’s - computer science (BCS)
Tolo-e-Aftab University
Kabul, Afghanistan01.2019
Graduated from12th Grade - undefined
Muhammad Alam-e Faizad High School
01.2014
Completed Diploma - English language
Kabul Naween Institute
01.2010
Skills
- IT asset management
- Technical troubleshooting
- Technical support scheduling
- User support
Certification
- CompTIA Network +course (Online)
- Technical Support Fundamentals (Coursera)
- System Administration and IT Infrastructure Services (Coursera)
Timeline
Regional Senior IT, Officer
Aga Khan Foundation, Afghanistan
12.2023 - 01.2025
Regional IT, Officer
Aga Khan Foundation, Afghanistan
03.2021 - 12.2023
Regional IT, Assistant
Aga Khan Foundation, Afghanistan
01.2020 - 03.2021
IT Officer
Top Vision Logistic Services, Kabul, Afghanistan
01.2018 - 12.2019
IT Assistant
Top Vision Logistic Services, Kabul, Afghanistan
07.2015 - 12.2017
Graduated from12th Grade - undefined
Muhammad Alam-e Faizad High School
Completed Diploma - English language
Kabul Naween Institute
- CompTIA Network +course (Online)
- Technical Support Fundamentals (Coursera)
- System Administration and IT Infrastructure Services (Coursera)
Bachelor’s - computer science (BCS)
Tolo-e-Aftab University
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