Atta Sotani

• Customer Service Representative at Retail Store: Provided exceptional customer support by assisting customers with inquiries, resolving complaints, and ensuring a positive shopping experience, leading to a 15% increase in customer satisfaction scores.
  
• Specialized Experience: Logistics Support at a Delivery Service: Collaborated with delivery teams to troubleshoot and resolve delivery issues, ensuring timely package arrival and maintaining a high level of customer satisfaction through proactive communication.
  
• Data Management and Reporting: Customer Service Analyst: Analyzed customer feedback data to identify trends and areas for improvement, contributing to the development of performance metrics that improved response times by 20%.
  
• Crisis Management: Call Center Associate: Handled high-pressure situations by effectively prioritizing customer needs and resolving complex issues, resulting in a significant reduction in escalated calls.
  
• Technology Proficiency: Technical Support Specialist: Utilized various software tools, including CRM systems and Microsoft Office, to manage customer interactions and maintain accurate records, enhancing overall efficiency in customer service operations.
  

4o mini